09
Computer hardware; computer software; data communications
apparatus; computer software platforms; computer operating
system software; computer interface software; computer
software for use as an application programming interface
(API); software for creating and operating a graphic user
interface; computer application software for mobile phones,
tablet computers and other portable electronic devices;
downloadable computer application software; computer
software for controlling and managing access server
applications; software for telecommunication and
communication via local or global communications networks,
including via the internet; software for robotic process
automation; computer software to assist in handling requests
for IT technical support; computer software for recordal,
compilation, analysis and retrieval of information regarding
the handling of requests for IT technical support; computer
software for the automatic resetting of passwords; word
processing computer programs; computer software for
electronic document management and capture and for form
processing; computer software for the design, creation and
maintenance of, and access to, document management,
authoring, storage and retrieval systems; computer software
for the categorisation, research and retrieval of documents
and data on computer networks; computer software for
managing stock control systems; computer software for
business operational and process efficiency, business
organisation, risk management, financial control, supply
chain optimisation, and cash flow; computer software for
managing personal contact information, diary programs, and
calculating programs; computer software for handwriting
identification; computer software for the identification and
verification of persons based on one or more biometric
characteristics; computer software for access to sites on
customised intranets and sites on global communications
networks; computer software for the manufacture, processing
and provision of text and graphics information, locally or
by means of remote transmission; computer software for
security and encryption programs and data synchronisation
programs; computer software for the analysis and reporting
of firewall log data; computer software for detecting,
blocking and intercepting malware and other threats to
computer hardware and software; computer software for
identity security; computer software for authentication and
identity management information security; computer software
for data exchange using wireless communications technologies
and for use with personal digital assistants; computer
software for the linking, networking and central management
of mobile terminals; computer software for the safeguarding
of digital files; computer software for use in database
management, namely for managing personal and business
information; computer programs; computer firmware; apparatus
for networking of computers; computer servers; computer
peripheral equipment; computer printers; modems; handheld
electronic devices with wireless e-mail and wireless access
to electronic communications networks; pointing devices for
use with computers, mobile phones and other portable
electronic devices; computer games software; software for
the infrastructure and operation of computer games via the
internet; tablet computers; computer scanners; data
processing apparatus and instruments for use with computers;
screens and keyboards for computers; data processing
apparatus and instruments; telecommunications apparatus and
instruments; mobile phones; smartphones; telecommunications
network apparatus; audio, visual and audio visual apparatus
and instruments; apparatus for storage, recordal, retrieval
and transmission of data; downloadable electronic
publications; magnetic data carriers; audio recordings;
visual recordings; audio-visual recordings; instruction
manuals and other printed publications in electronic form
relating to the aforesaid goods
16
Printed matter, printed publications; books; technical
information material; computer manuals; instruction and
training manuals and other documents relating to computers
and computer software and programs; instruction and training
manuals relating to telecommunication apparatus, including
mobile phones, smartphones and other portable electronic
devices; stationery; brochures, manuals, binders, folders,
directories and catalogues; documentation, document
templates, models and reports
35
Business management consultancy services; business
management consultancy services in relation to the handling
of customer services for IT technical support; business
project management services; retrieval of documentation
products, document templates, models and reports relating to
project management, project management methodology, and
management of customer service regarding IT technical
support; assisting businesses in the monitoring of adoption
of IT systems by their staff; assisting businesses in the
rating of employees' IT skills and motivating staff to
improve their IT skills; assisting businesses in conducting
customer satisfaction surveys and analysing information
obtained from them; assisting businesses in analysing user
feedback regarding IT systems; management of call centres on
behalf of others for IT technical support; management of
customer service relations; assisting and advising
businesses in the sharing of knowledge regarding
organisational efficiency; business management consultancy
in relation to environmental policy and energy efficiency
policy; data processing services; database management
services; business appraisals; business organisation
consulting; advisory services and provision of business
information relating to information technology; information
technology procurement services; assisting and advising
businesses in acquiring information technology systems and
in the use of outsourcing services for information
technology; provision of strategic business assistance in
relation to the development of information technology and
electronic commerce operations; business control and
business monitoring of information technology suppliers;
provision of business information relating to electronic
commerce and interactive technologies; personnel management
consulting; business advice relating to marketing; office
function services; business process outsourcing, namely,
clerical/organisational operations for others relating to
the operation of computer network infrastructure;
advertising the goods and services of others; retail store
services, electronic retail and mail order retail services
all connected with computers, data processing equipment,
data communications apparatus, magnetic data carriers,
computer networking apparatus, computer systems,
telecommunications apparatus and instruments, electronic
publications (downloadable) provided on-line from databases
or the internet and printed matter; information and advisory
services relating to all the aforesaid services
36
Financial services; financing services; credit services;
financial planning, financial budgeting, financial
management and loan services; insurance services; asset
management; information and advisory and support services
relating to all the aforesaid services
37
Installation, maintenance and repair services relating to
computers, data processing equipment, data communications
apparatus, computer networking apparatus, computer systems,
cabling for computer systems, and telecommunications
apparatus and instruments; information and advisory services
relating to all the aforesaid services
38
Communication services; communication services via computer
networks, internet portals, and computer terminals;
electronic transmission of data and information via computer
networks and internet portals; telecommunication services;
rental of telecommunication apparatus and instruments;
provision of telecommunication access and links to computer
databases and networks; arranging and leasing access time to
computer databases; provision of access to electronic online
networks for information retrieval; network implementation
services, namely provision of data communications over
infrastructures supplied by third parties; rental of data
communication apparatus; provision of internet chat rooms;
hire, rental and leasing of data communications apparatus;
information and advisory services relating to all the
aforesaid services
39
Logistic services in the field of transport; transportation
of goods; packaging and storage of goods; physical storage
of electronic data; transportation information; freight
brokerage services; unloading cargo; storage information;
courier services; collecting, warehousing, transporting,
packaging and delivering of goods; electronic tracking of
goods; rental of warehouses; tracking and handling of
returned consignments (returns management); rental of
storage containers; mail, freight and express delivery
services; consulting services in logistic affairs; dispatch
handling and execution; distribution of power; power backup
services
40
Custom manufacture of computers, data communication
apparatus, data processing equipment, computer networking
apparatus and instruments, telecommunication apparatus and
instruments and computer systems; disposal of computers,
data communication apparatus, data processing equipment,
computer networking apparatus and instruments, and
telecommunications apparatus and instruments and computer
systems; treatment of waste materials; waste destruction
services; waste recycling services; information and advisory
services relating to all the aforesaid services
41
Education and training services; organising of training
programmes, courses, introductory overviews, workshops and
coaching sessions; arranging and conducting of training
seminars, webinars, demonstrations and presentations, all
for education and training purposes; arranging and
conducting of conferences and exhibitions; teaching of
project management skills; teaching of project management
methodology skills; education and training in the provision
of services to customers in relation to information
technology matters, IT troubleshooting, IT technical support
and IT incident handling; provision of on line electronic
publications; information and advisory services relating to
all the aforesaid services
42
Advisory and consultancy services relating to information
technology, computers, computer networking, computer
programs and computer systems; computer programming
services; design of application software; design of computer
operating system software; design of computer interface
software; design of computer software for use as an
application programming interface (API); design of software
for creating and operating a graphic user interface; design
of computer application software for mobile phones, tablet
computers and other portable electronic devices; design of
downloadable computer application software; design of
software for robotic process automation; design of computer
software to assist in handling requests for IT technical
support; design of computer software for recordal,
compilation, analysis and retrieval of information relating
to requests for IT technical support, IT troubleshooting,
and incident handling; computer programming services for the
automated installation and configuration of computer
hardware, computer programs and computer software; design,
development, updating, modification, testing, installation
and maintenance of computer software; hire, rental and
leasing of computers, printers, computer firmware, computer
programs, computer peripheral equipment, computers for data
processing, computer networking apparatus and instruments,
and parts and fittings for all these goods; cloud computing
services; creation and structuring of computer databases;
creation and maintaining of databases to hold information
regarding compliance with licences for the use of computer
software programs; provision of helpdesk services for the
provision of advice in relation to issues with computer
hardware, computer networks, data processing equipment and
computer software; hosting and maintaining a website for the
provision of technical information and advice on IT matters
and enabling the downloading of application software;
technical IT support services; provision of IT technical
support by way of web chat conversations; design, research,
development, testing and rental of computer hardware,
computer peripherals and computer networking systems;
computer systems analysis; monitoring, recording and/or
controlling access to sites and locations on a global
computer network; computer network management services;
outsource service providers in the field of information
technology; computer operations support services, being
central processors with multiple users, taking on all
aspects of computer housekeeping and data back-ups; network
monitoring services; systems migration and integration
services; applications management; applications support
services; hosting and maintaining a computer network
infrastructure, including by means of internet portals and
mobile application software; recovery of computer data; data
security services (firewalls); computer environmental
control services; encryption of information maintained on
computers; electronic storage of documentation products,
document templates, models and reports relating to project
management, project management methodology, and management
of customer service regarding IT technical support; web site
design services; hosting the web sites of others; creating,
developing, designing and maintaining the websites of
others; rental of computers for data processing equipment;
server management services; server hosting; storage of
documentation products, document templates, models and
reports relating to project management, project management
methodology, and management of customer service regarding IT
technical support; IT project management; advisory and
consultancy services, including by means of blogs, articles,
and messages on social media, relating to any of the
aforesaid services and any other services relating to
information technology, computers, computer programs and
computer systems
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