09
Computer software; software for the analysis of customer
service standards; software for data collection;
downloadable electronic publications; downloadable
instructional guides; downloadable business reports;
electronic newsletters; downloadable electronic publications
in the field of marketing and advertising, golf, leisure,
spa, hospitality, food, beverage, hotels and retail
35
Business surveys; business appraisals; business consultancy;
business analysis; business advisory services; benchmarking
services for business management purposes; gathering and
arranging statistical information; consultancy relating to
management, strategy and organisation of businesses and
personnel; compilation and management of computer databases;
market research regarding customer satisfaction; promoting
the goods and services of other by means of a preferred
customer program; consumer research; providing commercial
information to consumers; promoting the goods and services
of others through the administration of sales and
promotional incentive schemes; comparison shopping services;
analysis of company behaviours; analysis of business trends;
business data analysis services; business and advertising
studies, research, analytics and information services;
advice, consultancy, information, assistance, appraisals,
valuations, audits, in the fields of marketing, advertising,
promotions, business and/or customer behaviours,
hospitality, food and beverages, and golfing entertainment;
business investigation services; data collection services,
including through premises visits; data verification
services; survey services; conducting business surveys;
conducting quality assurance surveys; conducting market
surveys; reporting services; conducting paid surveys;
collection of consumers' and professionals' opinions;
collection, verification, analysis and reporting of
crowd-sourced data, information, images, photographs,
opinions, reviews, answers to questionnaires, answers to
opinion polls, answers to surveys, for businesses; design
and implementation of business research methodologies;
real-time information and reporting services regarding
points of sale, including points of sale organisation,
cleanliness, customer service, staff, use of point-of-sale
materials, use of marketing materials, use of advertising
materials, products' presentation, prices; providing
business reports; business data analysis; statistical
studies; providing statistical information; computerised
database management services; promoting the goods and
services of others via computer and communication networks;
subscriptions to electronic publications, electronic
journals, electronic newsletters, business reports and/or
internet websites; organisation, arrangement and conducting
of conferences, conventions, seminars, events and
exhibitions for business, commercial or advertising
purposes; business consultancy services relating to the
supply of quality management systems; information, advisory
and consultancy services relating to the aforesaid services,
all of the aforesaid services also provided online via a
database or the internet
41
Provision of training; issuing of awards; certification in
relation to awards; providing awards programmes; education
services related to customer satisfaction; sporting and
cultural activities; education and entertainment services
relating to golf, leisure, spa, hospitality, food, beverage,
hotels and retail; golf courses; golf instruction and
tuition; arranging and conducting of sporting events and
competitions; providing sports information; provision of
facilities and equipment for playing golf; exhibitions,
conferences, seminars and workshops, all relating to golf,
leisure, spa, hospitality, food, beverage, hotels and
retail; rental and hire of golf equipment; provision of
electronic publications; information, advisory and
consultancy services relating to the aforesaid services, all
of the aforesaid services also provided online via a
database or the internet
42
Provision of non-downloadable computer software; provision
of non-downloadable software for the analysis of customer
service standards; provision of non-downloadable software
for benchmarking services against those of competitors;
provision of non-downloadable software being a management
tool to enable users to measure, improve and maintain
standards of customer service; provision of non-downloadable
software allowing consumers to compare sports venues;
provision of non-downloadable software allowing consumers to
compare golf courses; surveying, technical project studies,
in particular, in the field of golf, leisure, spa,
hospitality, food, beverage, hotels and retail consumer
goods; formatting of the results of surveys, studies and
investigations; collection, analysis and research of
technical development data and technical information in the
fields golf, leisure, spa, hospitality, food, beverage,
hotels and retail, design, development, programming,
installation, hosting and maintenance of online platforms
for the storage, extraction, aggregation, management,
tracking, analysis and exchange of information, data and
reports in the field of marketing, business, golf, leisure,
spa, hospitality, food, beverage, hotels and retail, staff
management; quality control services for others; quality
audits; research and development, for others, in the field
of golf, leisure, spa, hospitality, food, beverage, hotels
and retail; information, advisory and consultancy services
relating to the aforesaid services, all of the aforesaid
services also provided online via a database or the
internet; provision of non-downloadable software for
benchmarking services against those of competitors;
provision of non-downloadable software being a management
tool to enable users to measure, improve and maintain
standards of customer service
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