09
Software; software packages; management software; standard
software for internal service management [ITSM, ESM] [IT
support, general services, human resources, etc.] for
companies and administrations, particularly in SaaS mode and
comprising an artificial intelligence engine; management
software enabling self-help and self-resolution
(self-service) of problems from a knowledge base applied to
service management (user or customer support, IT support,
general services, human resources, etc.) for companies and
administrations, particularly in SaaS mode and comprising an
artificial intelligence engine
41
Training services in the field of design, development,
exploitation and use of software and software systems;
training services related to the use and exploitation of
standard internal service management software [ITSM, ESM]
[IT support, general services, human resources, etc.] for
companies and administrations, particularly in SaaS mode and
comprising an artificial intelligence engine; training
services related to the use and exploitation of management
software enabling self-help and self-resolution
(self-service) of problems from a knowledge base applied to
service management (user or customer support, IT support,
general services, human resources, etc.) for companies and
administrations, particularly in SaaS mode and comprising an
artificial intelligence engine; organization and conducting
of colloquiums; organization and conducting of conferences
and video conferences; organization and conducting of
congresses; organization and conducting of seminars;
organization of exhibitions for educational purposes
42
Software editing; software design; software development;
software installation; updating of software; software
rental; computer software implementation; Software as a
Service (SaaS); design, development, maintenance,
implementation and consulting services on standard software
for internal service management [ITSM, ESM] [IT support,
general services, human resources, etc.] for companies and
administrations; design, development, maintenance,
implementation and consulting services on standard
management software enabling self-help and self-resolution
(self-service) of problems from a knowledge base applied to
service management (user or customer support, IT support,
general services, human resources, etc.) for companies and
administrations, particularly in SaaS mode and comprising an
artificial intelligence engine