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Die Internationale Marke ALVARIA wurde als Wortmarke am 07.10.2021 bei der Weltorganisation für geistiges Eigentum angemeldet.
| Markenform | Wortmarke |
| Aktenzeichen | 1646167 |
| Länder | 
|
| Basismarke |
Nr. 90639074,
12. April 2021
|
| Anmeldedatum | 07. Oktober 2021 |
| Ablaufdatum | 07. Oktober 2031 |
Markeninhaber
6 TECHNOLOGY PARK DRIVE
WESTFORD MA 01886
US
WESTFORD MA 01886
US
Markenvertreter
60 State Street,
11th Floor
US
Waren und Dienstleistungen
09
Downloadable computer software for use in managing and
controlling customer contact centers and workforce
optimization capabilities in the nature of initiating,
integrating, routing, controlling and monitoring inbound and
outbound customer contacts through one or more multiple
channels including public switched telephone networks
(PSTN), VoIP telephone contacts, email, web, chat, IM, SMS,
text, social media and facsimile contacts; downloadable
computer software for controlling telecommunication systems
utilized by customer contact centers comprised of central
and private telephone switches, interactive voice response
units (IVR) and telephone dialers; downloadable computer
software for managing and controlling customer contact
center Automatic Call Distribution (ACD), auto dialer,
outbound predictive dialing and campaign management;
downloadable computer software for intelligent contact
routing via telephone, email, web, chat, IM, SMS, text,
social media and fax; downloadable computer software used to
support the activities of contact center customer service
representatives and contact center managers in the nature of
managing and controlling customer contact center Automatic
Call Distribution (ACD), auto dialer, outbound predictive
dialing and campaign management; downloadable computer
software for intelligent contact routing via telephone,
email, web, chat, IM, SMS, text, social media and fax;
downloadable computer software used to support the
activities of contact center customer service
representatives and contact center managers in the nature of
real-time and historical contact center report generation,
creating desktop and management tools for customer contact
centers, creating and managing workforce schedules,
workforce job performance and workforce skills; downloadable
computer software for managing web chat, interactive voice
response (IVR), real-time and historical contact center
report generation and customer contact blending by managing
both inbound and outbound telephone calls and inbound and
outbound contacts through one or more multiple channels
including public switched telephone networks (PSTN), VoIP
telephone contacts, email, web, chat, IM, social media and
facsimile contacts; downloadable computer software for
creating desktop and management tools for customer contact
centers; downloadable computer software for integrating
customer relationship management with customer contact
centers; downloadable computer software for the creation,
development and deployment of computer telephony
applications, for integration of customer communications
networks and telecommunications networks, and for routing
management, enhancement, and configuration of communications
over telecommunications and computer communications
networks; downloadable computer software for use in
connection with customer contact centers and back office
operations, namely, providing workforce management, contact
interaction quality monitoring, call recording, call
screening, contact surveys, eLearning, performance
management, speech analytics, coaching, desktop analytics
and PCI compliance; downloadable computer software for use
in parsing, speech tagging, and accessing morphological
information in an application programming interface in the
field of software programming and development
42
Consulting services in the field of designing software and
hardware, implementing software and hardware, and software
and hardware system integration, for use in customer contact
centers, customer relationship management and workforce
optimization; consulting services in the field of optimizing
the operational performance, controlling the operational
performance and monitoring the operational performance of
reporting software and hardware used for customer contact
centers, customer relationship management and workforce
optimization; software as a service (SaaS) services, namely,
hosting software for use by others for use in managing and
controlling customer contact centers and workforce
optimization capabilities, in the nature of initiating,
integrating, routing, controlling and monitoring inbound and
outbound customer contacts through one or more multiple
channels including public switched telephone networks
(PSTN), VoIP telephone contacts, email, web, chat, IM, SMS,
text, social media and facsimile contacts; providing
temporary use of online non-downloadable software for
controlling telecommunication systems utilized by customer
contact centers comprised of central and private telephone
switches, interactive voice response units (IVR) and
telephone dialers; providing temporary use of
non-downloadable software for managing and controlling
customer contact center Automatic Call Distribution (ACD),
auto dialer, outbound predictive dialing and campaign
management; providing temporary use of online
non-downloadable software used for intelligent contact
routing via telephone, email, web, chat, IM, SMS, text,
social media and fax; providing temporary use of online
non-downloadable software used to support the activities of
contact center customer service representatives and contact
center managers in the nature of managing and controlling
customer contact center Automatic Call Distribution (ACD),
auto dialer, outbound predictive dialing and campaign
management; providing temporary use of online
non-downloadable software used to manage web chat,
interactive voice response (IVR), real-time and historical
contact center report generation and customer contact
blending by managing both inbound and outbound telephone
calls and inbound and outbound contacts through one or more
multiple channels including public switched telephone
networks (PSTN), VoIP telephone contacts, email, web, chat,
IM, social media and facsimile contacts; providing temporary
use of online non-downloadable software used to create
desktop and management tools for customer contact centers;
providing temporary use of online non-downloadable software
used to integrate customer relationship management with
customer contact centers; providing temporary use of online
non-downloadable software for the creation, development and
deployment of computer telephony applications, for
integration of customer communications networks and
telecommunications networks, and for routing management,
enhancement, and configuration of communications over
telecommunications and computer communications networks;
providing temporary use of online non-downloadable computer
software for use in connection with customer contact centers
and back office operations, namely, providing temporary use
of non-downloadable computer software providing workforce
management, contact interaction quality monitoring, call
recording, call screening, contact surveys, eLearning,
performance management, speech analytics, coaching, desktop
analytics and PCI compliance; providing temporary use of
online non-downloadable software for use in parsing, speech
tagging, and accessing morphological information in an
application programming interface in the field of software
programming and development
Die Bezeichnungen wurden automatisch übersetzt. Übersetzung anzeigen
Markenhistorie
| Datum | Belegnummer | Bereich | Eintrag |
|---|---|---|---|
| 27. Juli 2023 | 2023/31 Gaz | JP | RAW: Rule 18ter(2)(ii) GP following a provisional refusal |
| 24. Juli 2023 | 2023/30 Gaz | MY | Ablehnung |
| 18. Juli 2023 | 2023/29 Gaz | TH | Ablehnung |
| 30. Juni 2023 | 2023/27 Gaz | KR | Ablehnung |
| 21. Juni 2023 | 2023/25 Gaz | CA | Ablehnung |
| 10. Mai 2023 | 2023/21 Gaz | SG | Ablehnung |
| 03. April 2023 | 2023/14 Gaz | PH | RAW: Rule 18ter(2)(i) GP following a provisional refusal |
| 12. Dezember 2022 | 2022/51 Gaz | MX | Ablehnung |
| 01. Dezember 2022 | 2022/48 Gaz | JP | Ablehnung |
| 24. November 2022 | 2022/47 Gaz | CO | Ablehnung |
| 23. November 2022 | 2022/47 Gaz | BR | Ablehnung |
| 14. November 2022 | 2022/46 Gaz | IN | Ablehnung |
| 04. Oktober 2022 | 2022/40 Gaz | NZ | Ablehnung |
| 06. September 2022 | 2022/36 Gaz | GB | Ablehnung |
| 01. September 2022 | 2022/38 Gaz | RAW: Limitation | |
| 18. August 2022 | 2022/33 Gaz | CN | Ablehnung |
| 13. Juli 2022 | 2022/28 Gaz | EM | Ablehnung |
| 10. Mai 2022 | 2022/19 Gaz | AU | Ablehnung |
| 05. April 2022 | 2022/16 Gaz | PH | Ablehnung |
| 07. Oktober 2021 | 2022/6 Gaz | US | Eintragung |
ID: 141646167