09
Downloadable computer software for use in customer
relationship management; downloadable computer software for
collection, editing, organizing, modifying, book marking,
transmission, storage and sharing of data and information;
downloadable computer software for use in database
management and management of customer communications,
namely, email, phone calls, video calls, call recordings,
online meetings, calendar, and messaging; downloadable
computer software for use in management of sales contacts
databases, aggregating of customer data, and tracking and
recording of telephone calls; downloadable computer software
for planning, scheduling and management of customer
meetings, task management, and project management;
downloadable computer software for management of secured
access to customer relationship management software systems;
downloadable computer software for sales automation;
downloadable computer software for omni-channel sequences
and cadences across email, calls, social tasks; downloadable
computer software for management, tracking and forecasting
of revenue and sales performance; downloadable computer
software for creation of sales reports and tracking and
displaying quantitative and visual revenue and sales
information; downloadable computer software for integration
of sales databases
38
Automated telephone voice message services; call recording
services; electronic messaging services; electronic
transmission of e-mail; international telephone services;
providing telephone conferencing services; telecommunication
services in the nature of providing telephone features,
namely, call waiting, call identification, call forwarding,
and message waiting; telecommunication services, namely,
providing advanced calling features; telecommunications
routing and junction services; telephone communication
services; telephony communication services; text messaging
services; video teleconferencing; voicemail services;
providing access to an on-line portal, namely, providing
customer access to their workflows and ability to design
such workflows, communication account usage data, account
usage pattern, for purposes of account business management
and reporting
42
Providing on-line non-downloadable software for use in
customer relationship management; providing on-line
non-downloadable software for collection, editing,
organizing, modifying, book marking, transmission, storage
and sharing of data and information; providing on-line
non-downloadable software for use in database management and
management of customer communications, namely, email, phone
calls, video calls, call recordings, online meetings,
calendar, and messaging; providing on-line non-downloadable
software for use in management of sales contacts databases,
aggregating of customer data, and tracking and recording of
telephone calls; providing on-line non-downloadable software
for planning, scheduling and management of customer
meetings, task management, and project management; providing
on-line non-downloadable software for management of secured
access to customer relationship management software systems;
providing on-line non-downloadable software for sales
automation; providing on-line non-downloadable software for
omni-channel sequences and cadences across email, calls,
social tasks; providing on-line non-downloadable software
for management, tracking and forecasting of revenue and
sales performance; providing on-line non-downloadable
software for creation of sales reports and tracking and
displaying quantitative and visual revenue and sales
information; providing on-line non-downloadable software for
integration of sales databases