09
Downloadable computer software for use in providing customer
interaction management, customer service, and customer
engagement; downloadable computer software for use in
providing call center, contact center communications,
operations, and management; downloadable computer software
for use in providing call center, contact center and
telecommunications functionality, namely predictive dialing,
voice recognition, interactive voice response systems, and
interactive transaction processing systems; downloadable
computer software for collection, editing, organizing,
modifying, book marking, transmission, storage, and sharing
of data and information; downloadable computer software for
use in database management and management of customer
communications, namely, email, phone calls, video calls,
call recordings, online meetings, calendar, and messaging;
downloadable computer software for use in management of
customer data, aggregating of customer data, and tracking
and recording of telephone calls, chats, and emails;
downloadable computer software for planning, scheduling and
management of customer meetings, task management, and
project management; downloadable computer software for
management of secured access to customer relationship
management software systems; downloadable computer software
for omni-channel customer service across email, calls, chat,
and social networks; downloadable computer software for
management, tracking of customer service performance;
downloadable computer software for creation of customer
service reports and tracking and displaying quantitative and
visual information; downloadable computer software for
integration with customer data platforms and databases
38
Automated telephone voice message services; call recording
services; electronic messaging services; electronic
transmission of e-mail; international telephone services;
providing telephone conferencing services; telecommunication
services in the nature of providing telephone features,
namely, call waiting, call identification, call forwarding,
and message waiting; telecommunication services, namely,
providing advanced calling features; telecommunications
routing and junction services; telephone communication
services; telephony communication services; text messaging
services; video teleconferencing; voicemail services;
providing access to an on-line portal, namely, providing
customer access to their workflows and ability to design
such workflows, communication account usage data, account
usage pattern, for purposes of account business management
and reporting
42
Providing on-line non-downloadable software for use in
providing customer interaction management, customer service,
and customer engagement; providing on-line non-downloadable
software for use in providing call center, contact center
communications, operations, and management; providing
on-line non-downloadable software for use in providing call
center, contact center and telecommunications functionality,
namely predictive dialing, voice recognition, interactive
voice response systems, and interactive transaction
processing systems; providing on-line non-downloadable
software for collection, editing, organizing, modifying,
book marking, transmission, storage, and sharing of data and
information; providing on-line non-downloadable software for
use in database management and management of customer
communications, namely, email, phone calls, video calls,
call recordings, online meetings, calendar, and messaging;
providing on-line non-downloadable software for use in
management of customer data, aggregating of customer data,
and tracking and recording of telephone calls, chats and
emails; providing on-line non-downloadable software for
planning, scheduling and management of customer meetings,
task management, and project management; providing on-line
non-downloadable software for management of secured access
to customer relationship management software systems;
providing on-line non-downloadable software for omni-channel
customer service across email, calls, chat, and social
networks; providing on-line non-downloadable software for
management, tracking of customer service performance;
providing on-line non-downloadable software for creation of
customer service reports and tracking and displaying
quantitative and visual information; providing on-line
non-downloadable software for integration with customer data
platforms and databases
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