09
Computer software, computer programmes, computer hardware,
and peripheral apparatus and instruments for use with
computers; computer software and programmes for improving
customer communications and interactions and the customer
experience; computer software that provides web-based access
to applications and services through a web operating system
or portal interface; computer software for use in
establishing and accessing online desktop services and
application rental services; computing devices that provide
software for transmitting data, graphics, audio or video
over electronic communications networks, computer hardware
device for use in accessing computer software applications
of others; computing device for hosting, managing,
developing, and maintaining applications, software, files,
and databases for others via a virtual desktop available via
a network; computer software for use in storing, managing,
tracking and analysing data in the fields of marketing,
promotion, sales, customer information management, customer
support and service and employee efficiency, collaborative
intra-company and inter-company exchange of such data,
maintaining statistics and generating reports concerning
such data, providing customised on-line information and
resources relevant to the customers' business; computer
software applications downloadable to PDAs and mobile
devices to enable access to and the editing of document
templates, the building of data models and the integration
of said software applications with social networks, all for
improving customer communications and interactions and the
customer experience; recording media bearing computer
software and programmes; recording media bearing recordings
in sound and/or visual form; discs; CD-ROMs; parts and
fittings for all the aforesaid goods; all of the aforesaid
relating to computer software and software as a service for
improving customer communications and interactions and the
customer experience
38
Providing multiple-user access to data on the Internet in
the field of computer communications software; electronic
mail services; computerised on-line services for business
professionals namely providing access via global and
non-global computer networks to computer software for use in
storing, managing, tracking and analysing data in the fields
of marketing, promotion, sales, customer information
management, customer support and service and employee
efficiency, collaborative intra-company and inter-company
exchange of such data, maintaining statistics and generating
reports concerning such data, providing customised on-line
information and resources relevant to the customers'
business; web messaging; providing information in the field
of telecommunications and telecommunications systems over
computer networks, wireless networks and global
communication networks; telecommunication access services;
communications by computer; communication between computers;
electronic sending of data and documentation via the
Internet or other databases; supply of data by electronic
transmission; providing users with telecommunication access
time to electronic communications networks with means of
identifying, locating, grouping, distributing, and managing
data and links to third-party computer servers, computer
processors and computer users; information, advisory and
consultancy services relating to the aforesaid; all of the
aforesaid relating to computer software and software as a
service for improving customer communications and
interactions and the customer experience
42
Computer consultancy and advisory services; consulting
services in the field of cloud computing; consulting
services in the field of software as a service; consulting
services in the field of identification, support, and
implementation of computer-based information systems for
businesses; consulting in the field of virtualization
technologies for enterprises and businesses; consulting in
the field of IT project management; consulting in the field
of information technology; computer services, namely, remote
management of the information technology (IT) systems of
others; computer services, namely, remote and on-site
management of cloud computing systems and applications for
others; computer services, namely, remote and on-site
management of the information technology (IT) cloud
computing systems of others; computer services, namely,
remote management of computer applications for others;
computer programming services; consultancy and advisory
services relating to the use and installation of software,
or relating to the use and installation of computer
programmes, installation and maintenance of computer
software and computer programmes, computer software design,
development and updating services; design of bespoke
computer software and programmes for improving customer
communications and interactions and the customer experience;
the provision of computer software engineers and computer
programmers to customers to assist in the repair,
maintenance and use of computer software and programmes;
providing temporary use of non-downloadable application
software for maintaining, updating, searching, and
retrieving information via a global computer network;
hosting of digital content of others on the Internet;
hosting the web sites of others on a computer server for a
global computer network; computer project management
services; technical support services relating to the use and
application of computer software and programmes; updating of
computer software; updating and maintenance of computer
software; updating of computer software for others; updating
of computer programs for third parties; updating of computer
software relating to computer security and prevention of
computer risks; updating websites for others; technology
advice provided to Internet users by means of a support
hotline; technical support services, namely, remote and
onsite infrastructure management services for monitoring,
administration and management of public and private cloud
computing IT and application systems; computer services,
namely, integration of private and public cloud computing
environments; online IT technical support services, namely,
remote administration and management of in-house and hosted
datacenter devices, databases and software applications;
technical support services, namely, installation,
administration, and troubleshooting of web and database
applications; technical support services, namely, migration
of datacenter, server and database applications; online IT
technical support services, namely, 24x7 remote monitoring
of network systems, servers and web and database
applications and notification of related events and alerts;
online IT technical support services, namely, remote
technical administration of servers for others and
troubleshooting in the nature of diagnosing server problems;
technical support, namely, monitoring of network systems;
technical support, namely, providing back-up computer
programs and facilities; online IT technical support
services, namely, troubleshooting in the nature of
diagnosing computer hardware and software problems;
technical support services, namely, troubleshooting of
computer software problems; technical consulting services in
the fields of datacenter architecture, public and private
cloud computing solutions, and evaluation and implementation
of internet technology and services; remote online backup of
computer data; remote computer backup services; remote
computer network software maintenance services; recovery of
computer data; providing virtual computer systems and
virtual computer environments through cloud computing;
planning, design and implementation of virtualization
technologies for enterprises and businesses; periodic
upgrading of computer software for others; monitoring the
computer systems of others for technical purposes and
providing back-up computer programs and facilities; data
encryption and decoding services; data encryption services;
data migration services; data mining; data warehousing;
database design and development; database development
services; installation, maintenance and repair of computer
network and computer system software; installation,
maintenance and repair of cell phone related software;
installation, maintenance and repair of software for
computer systems; installation, repair and maintenance of
computer software; providing information in the field of
telecommunications software over computer networks, wireless
networks and global communication networks; information,
advisory and consultancy services relating to the aforesaid;
all of the aforesaid relating to computer software and
software as a service for improving customer communications
and interactions and the customer experience
45
Licensing of intellectual property to others; computer
software licensing; computer programme licensing;
information, advisory and consultancy services relating to
all of the aforesaid; all of the aforesaid relating to
computer software and software as a service for improving
customer communications and interactions and the customer
experience
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