09
Computer software, computer programmes, computer hardware,
and peripheral apparatus and instruments for use with
computers; computer software and programmes for improving
customer communications and interactions and the customer
experience; computer software that provides web-based access
to applications and services through a web operating system
or portal interface; computer software for use in
establishing and accessing online desktop services and
application rental services; computing devices that provide
software for transmitting data, graphics, audio or video
over electronic communications networks, computer hardware
device for use in accessing computer software applications
of others; computing device for hosting, managing,
developing, and maintaining applications, software, files,
and databases for others via a virtual desktop available via
a network; computer software for use in storing, managing,
tracking and analysing data in the fields of marketing,
promotion, sales, customer information management, customer
support and service and employee efficiency, collaborative
intra-company and inter-company exchange of such data,
maintaining statistics and generating reports concerning
such data, providing customised on-line information and
resources relevant to the customers' business; computer
software applications downloadable to PDAs and mobile
devices to enable access to and the editing of document
templates, the building of data models and the integration
of said software applications with social networks, all for
improving customer communications and interactions and the
customer experience; recording media bearing computer
software and programmes; recording media bearing recordings
in sound and/or visual form; discs; CD-ROMs; parts and
fittings for all the aforesaid goods; all of the aforesaid
relating to computer software and software as a service
(SAAS) for improving customer communications and
interactions and the customer experience
35
Advertising and promotional services including those in the
field of software, hardware, customer engagement, customer
behaviour, customer relationship building, customer
relationship management, customer loyalty, customer
incentives and communications; marketing services including
those in the field of software, hardware, customer
engagement, customer behaviour, customer relationship
building, customer relationship management, customer
loyalty, customer incentives and communications; business
management and business administration services including
those in the field of software, hardware, customer
engagement, customer behaviour, customer relationship
building, customer relationship management, customer
loyalty, customer incentives and communications; the
provision of information, consultancy and advisory services
relating to the aforesaid
38
Providing multiple-user access for business professionals to
data on the Internet by use of customer communications and
customer relationship management software; computerised
online services for business professionals namely providing
access via global and non-global computer networks to
computer software for use in storing, managing, tracking and
analysing data in the fields of marketing, promotion, sales,
customer information management, customer support and
service and employee efficiency, collaborative intra-company
and inter-company exchange of such data, maintaining
statistics and generating reports concerning such data,
providing customised on-line information and resources
relevant to the customers' business; web messaging;
providing information in the field of telecommunications and
telecommunications systems over computer networks, wireless
networks and global communication networks;
telecommunication access services; communications by
computer; communication between computers; electronic
sending of data and documentation via the Internet or other
databases; supply of data by electronic transmission;
providing users with telecommunication access time to
electronic communications networks with means of
identifying, locating, grouping, distributing, and managing
data and links to third-party computer servers, computer
processors and computer users; information, advisory and
consultancy services relating to the aforesaid; all of the
aforesaid relating to computer software and software as a
service (SAAS) for improving customer communications and
interactions and the customer experience and none of the
aforesaid being or containing the provision of a
telecommunications network or telecommunication access
services for internet, mobile, telephone and VOIP
communication
42
Computer consultancy and advisory services, namely,
consultancy and advisory services relating to cloud
computing, computer programming, computer security, computer
software, computer system analysis and computer technology;
consulting services in the field of cloud computing;
consulting services in the field of software as a service
(SAAS); consulting services in the field of identification,
support, and implementation of computer-based information
systems for businesses; consulting in the field of
virtualization technologies for enterprises and businesses;
consulting in the field of IT project management; consulting
in the field of information technology; computer services,
namely, remote management of the information technology (IT)
systems of others; computer services, namely, remote and
on-site management of cloud computing systems and
applications for others; computer services, namely, remote
and on-site management of the information technology (IT)
cloud computing systems of others; computer services,
namely, remote management of computer applications for
others; computer programming services; consultancy and
advisory services relating to the use and installation of
software, or relating to the use and installation of
computer programmes, installation and maintenance of
computer software and computer programmes, computer software
design, development and updating services; design of bespoke
computer software and programmes for improving customer
communications and interactions and the customer experience;
the provision of computer software engineers and computer
programmers to customers to assist in the repair,
maintenance and use of computer software and programmes;
providing temporary use of non-downloadable application
software for maintaining, updating, searching, and
retrieving information via a global computer network;
hosting of digital content of others on the Internet;
hosting the web sites of others on a computer server for a
global computer network; computer project management
services; technical support services relating to the use and
application of computer software and programmes; updating of
computer software; updating and maintenance of computer
software; updating of computer software for others; updating
of computer programs for third parties; updating of computer
software relating to computer security and prevention of
computer risks; updating websites for others; technology
advice provided to Internet users by means of a support
hotline; technical support services, namely, remote and
onsite infrastructure management services for monitoring,
administration and management of public and private cloud
computing IT and application systems; computer services,
namely, integration of private and public cloud computing
environments; technical support services, namely, remote
administration and management of in-house and hosted
datacenter devices, databases and software applications;
technical support services, namely, installation,
administration, and troubleshooting of web and database
applications; technical support services, namely, migration
of datacenter, server and database applications; technical
support services, namely, 24x7 monitoring of network
systems, servers and web and database applications and
notification of related events and alerts; technical support
services, namely, technical administration of servers for
others and troubleshooting in the nature of diagnosing
server problems; technical support, namely, monitoring of
network systems; technical support, namely, providing
back-up computer programs and facilities; technical support
services, namely, troubleshooting in the nature of
diagnosing computer hardware and software problems;
technical support services, namely, troubleshooting of
computer software problems; technical consulting services in
the fields of datacenter architecture, public and private
cloud computing solutions, and evaluation and implementation
of internet technology and services; remote online backup of
computer data; remote computer backup services; remote
computer network technical monitoring and software
maintenance services; recovery of computer data; providing
virtual computer systems and virtual computer environments
through cloud computing; planning, design and implementation
of virtualization technologies for enterprises and
businesses; periodic upgrading of computer software for
others; monitoring the computer systems of others for
technical purposes and providing back-up computer programs
and facilities; data encryption and decoding services; data
encryption services; data migration services; data mining;
data warehousing; database design and development; database
development services; installation, maintenance and repair
of computer networks and computer systems consisting of
software; installation, maintenance and repair of cell phone
related software; installation, maintenance and repair of
software for computer systems; installation, repair and
maintenance of computer software; providing information in
the field of telecommunications software over computer
networks, wireless networks and global communication
networks; information, advisory and consultancy services
relating to the aforesaid; all of the aforesaid relating to
computer software and software as a service (SAAS) for
improving customer communications and interactions and the
customer experience
45
Licensing of intellectual property to others; computer
software licensing; computer programme licensing;
information, advisory and consultancy services relating to
all of the aforesaid; all of the aforesaid relating to
computer software and software as a service (SAAS) for
improving customer communications and interactions and the
customer experience
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