09
Software for engaging, guiding, and delivering communication
opportunities, knowledge resources, promotions, and other
offers and information to visitors of a website, mobile
site, or mobile application; software for live chat,
messaging, video chat, co-browse, email, and communications
provided over customer websites, mobile sites, or mobile
applications; software for accessing knowledgebase and web
self-service offerings on websites, mobile sites, and mobile
applications; software for guiding visitors on websites,
mobile sites, and mobile applications; software for data
analytics and capturing and analyzing behavior and data of
visitors to websites, mobile sites, and mobile applications
to facilitate engagements, displays of information and
knowledge resources, and to provide suggestions to improve
engagements and customer experience, and to reduce agent
contacts
42
Providing on-line non-downloadable application software for
engaging, guiding, and delivering communication
opportunities, knowledge resources, promotions, and other
offers and information to visitors of a website, mobile
site, or mobile application; providing on-line
non-downloadable application software for live chat,
messaging, video chat, co-browse, email, and communications
provided over customer websites, mobile sites, or mobile
applications; providing on-line non-downloadable application
software for accessing knowledgebase and web self-service
offerings on websites, mobile sites, and mobile
applications; providing on-line non-downloadable application
software for guiding visitors on websites, mobile sites and
mobile applications; providing on-line non-downloadable
application software for data analytics and capturing and
analyzing behavior and data of visitors to websites, mobile
sites, and mobile applications to facilitate engagements,
displays of information and knowledge resources, and to
provide suggestions to improve engagements and customer
experience, and to reduce agent contacts