09
Downloadable computer software for providing consumer data
protection, privacy and security; downloadable computer
programs using artificial intelligence for providing
consumer data protection, privacy and security
35
Business consultation in the field of business processes,
namely, identifying the types of process deficiencies that
tend to result in higher cost and decreased customer
satisfaction; business consultation in the field of business
processes, namely, providing a holistic, cross-functional
analysis of the business process and customer experience
that uses data to identify the root cause of customer
contacts; business consultation in the field of
user-generated content management; business consulting
services in the field of business processes, namely,
identifying process deficiencies by applying problem solving
techniques to reduce cost, increase revenue, and improve
overall customer satisfaction; business consulting services
in the field of business process improvement and enterprise
architecture design; business process re-engineering
services; customer relationship management; operation of
telephone call centers for others; providing business
intelligence services
42
Product development consultation; product testing; software
design and development; software development in the field of
robotic process automation; technological consultation in
the field of product development and testing of electronic
devices, computer software and computer hardware; computer
technology support services, namely, help desk services;
providing on-line non-downloadable software using artificial
intelligence for providing customer support, product
support, software support, content management, digital
experience management, employment services, business
analytics, process automation and connected device
monitoring and management; software as a service (SaaS)
services featuring software for monitoring connected devices
to detect fraud; software as a service (SaaS) services
featuring software for performing product support community
management and moderation; software as a service (SaaS)
services featuring software for performing user-generated
content management; software as a service (SaaS) services
featuring software for providing customer support services;
software as a service (SaaS) services featuring software for
managing customers' digital experiences; software as a
service (SaaS) services featuring software for providing
connected device and software support; software as a service
(SaaS) services featuring software for finding, onboarding
and interacting with employees; software as a service (SaaS)
services featuring software for communicating with
customers; software as a service (SaaS) services featuring
software using artificial intelligence for providing
customer support, product support, software support, content
management, digital experience management, employment
services, business analytics, process automation and
connected device monitoring and management; technological
consultation in the field of artificial intelligence
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