09
Downloadable enterprise software used to track and improve
the performance and availability of business services from
an information technology operations perspective; computer
software, namely, downloadable application software for use
in accessing a platform featuring software for use in
managing business processes; downloadable computer software
for enterprise application integration (eai); downloadable
computer software for application and database integration;
downloadable computer software for management of
computer-based information systems for businesses;
downloadable computer software for developing, deploying,
operating, monitoring, configuring, customizing,
implementing and managing of computer systems and
applications; downloadable computer software for workflow
and business process automation; computer software for
information technology service automation; downloadable
computer software for identifying elements of information
technology infrastructure; downloadable computer software
for generating performance analytics; downloadable computer
software for facilities management; downloadable computer
software for field service automation; downloadable computer
software for application integration; downloadable computer
software development tools; downloadable computer software
for ensuring the security of electronic mail; downloadable
anti-spyware software; downloadable computer software for
controlling and managing access server applications;
downloadable computer software for the creation of
firewalls; downloadable computer anti-virus software;
downloadable computer software for administration of
computer local area networks; downloadable computer software
for administration of computer networks
42
Software as a service (saas) services featuring enterprise
software used to track, analyze and improve the performance
and availability of applications, infrastructure and
business services; infrastructure-as-service (iaas)
featuring computer software platforms for creating, managing
and deploying cloud computing infrastructure services;
platform-as-a-service (paas) services featuring computer
software platforms for use in developing, configuring,
customizing and deploying software applications;
software-as-a-service (saas) services featuring software for
use in managing business processes; software as a service
(saas) services featuring software for use in managing
computer-based information systems; cloud computing
services, namely, cloud computing featuring online
non-downloadable software for use in developing,
configuring, customizing and deploying software
applications, managing business processes, and managing
computer-based information systems; computer services,
namely, cloud hosting provider services; providing temporary
use of non-downloadable software to others for information
technology service management (itsm) and information
technology operations management (itom); application service
provider (asp) services, namely, hosting computer software
applications of others; platform as a service (paas)
featuring a non-downloadable computer software platform for
use by others to develop, configure, customize, and deploy
software applications; providing temporary use of
non-downloadable software to others for developing,
deploying, operating, monitoring, configuring, customizing,
implementing, and managing computer systems and
applications; providing temporary use of non-downloadable
software for managing computer-based information systems for
businesses; providing temporary use of non-downloadable
software to others for information technology service
automation; providing temporary use of non-downloadable
software for workflow and business process automation;
computer security service, namely, restricting access to and
by computer networks to and of undesired web sites, media
and individuals and facilities; computer security services,
namely, enforcing, restricting and controlling access
privileges of users of computing resources for cloud, mobile
or network resources based on assigned credentials; computer
services, namely, remote management of the information
technology (IT) systems of others; it integration services;
maintenance and updating of computer software; maintenance
of computer software relating to computer security and
prevention of computer risks; periodic upgrading of computer
software for others; technical support services, namely,
remote and on-site infrastructure management services for
monitoring, administration and management of public and
private cloud computing IT and application systems;
technical support services, namely, troubleshooting in the
nature of diagnosing computer hardware and software
problems; technical support services, namely,
troubleshooting of computer software problems; technical
support, namely, monitoring technological functions of
computer network systems; updating of computer software
relating to computer security and prevention of computer
risks
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