35
Promotional services, namely, providing a website to promote
restaurant, fitness, and hospitality services of others
(terms considered too vague by the International Bureau – Rule 13 (2) (b) of the Common Regulations); administration
of a consumer loyalty program to promote restaurant,
fitness, and hospitality services of others; arranging and
conducting incentive reward programs to promote restaurant,
fitness, and hospitality services of others and sale of
restaurant, fitness, and hospitality items; customer loyalty
services and customer club services for commercial,
promotional and advertising purposes; providing incentive
reward programs for customers through the issuance of
virtual loyalty rewards cards and processing of loyalty
points; customer relationship management services for
restaurant, fitness, and hospitality establishments;
providing a guest satisfaction program and website through
which restaurant, fitness, and hospitality establishments
can access, view and track customer satisfaction results and
analysis (terms considered too vague by the International
Bureau – Rule 13 (2) (b) of the Common Regulations);
providing a website through which restaurant, fitness, and
hospitality establishments can access, view and track
business metrics (terms considered too vague by the
International Bureau – Rule 13 (2) (b) of the Common
Regulations); providing guest management, operations and
marketing consulting services to restaurant, fitness, and
hospitality establishments; business research, consulting,
monitoring, analytics, and data analysis services for the
purposes of customer engagement and customer relationship
management; direct marketing services; marketing consulting,
namely, analyzing, tracking, and reporting on marketing
activities of others; media monitoring services, namely,
monitoring social media for customers and providing reports
and analysis thereof (terms considered too vague by the
International Bureau – Rule 13 (2) (b) of the Common
Regulations); providing incentive programs for customers
through issuance and processing of loyalty rewards,
discounts, and privileges based on purchases from
participating businesses (terms considered too vague by the
International Bureau – Rule 13 (2) (b) of the Common
Regulations); administration of a customer loyalty program
to promote services of others; collecting and verifying
ratings and reviews of businesses for others; providing
online comparisons of restaurant, fitness, and hospitality
providers for commercial purposes
42
Software as a service (saas) for use in customer
relationship management (CRM), marketing and advertising,
operational management, customer engagement, customer
relationship management, marketing automation, providing
consumer information, namely, compilations, rankings,
ratings, reviews, referrals and recommendations, in the
restaurant, fitness, and hospitality industries, direct
marketing services, marketing consulting, media monitoring
services, namely, monitoring social media for customers and
providing reports and analysis thereof, providing incentive
programs for customers through issuance and processing of
loyalty rewards, discounts, and privileges based on
purchases from participating businesses, customer loyalty
program to promote services of others, checking performance
data for individual business locations, providing business
information in response to user questions, and reporting
employee performance data; providing temporary use of
non-downloadable computer software and cloud-based software
for use in customer relationship management (CRM), marketing
and advertising, operational management, customer
engagement, customer relationship management, marketing
automation, providing consumer information, namely,
compilations, rankings, ratings, reviews, referrals and
recommendations, in the restaurant, fitness, and hospitality
industries, direct marketing services, marketing consulting,
media monitoring services, namely, monitoring social media
for customers and providing reports and analysis thereof,
providing incentive programs for customers through issuance
and processing of loyalty rewards, discounts, and privileges
based on purchases from participating businesses, customer
loyalty program to promote services of others, checking
performance data for individual business locations,
providing business information in response to user
questions, and reporting employee performance data;
non-downloadable computer software for use in gathering,
displaying, and analyzing customer visit, purchase, and
social data (terms considered too vague by the International
Bureau – Rule 13 (2) (b) of the Common Regulations);
collecting and verifying ratings and reviews of businesses
for others; platform as a service (PaaS) featuring computer
software platforms for appointment management, class roster
management, notification, event registration, client
services, payment transactions, and marketing campaigns;
non-downloadable software for appointment management, class
roster management, notification, client services, marketing
campaigns and to access business reports (terms considered
too vague by the International Bureau – Rule 13 (2) (b) of
the Common Regulations); providing temporary use of
non-downloadable business management software delivered via
internet web browser and application programming interface
(api) for restaurant, fitness, and hospitality businesses;
software services delivered via an internet web browser,
mobile application, and application programming interface
(api), namely, providing temporary use of non-downloadable
computer software to manage classes and events, schedule
resources and appointments, provide point-of-sale and client
relationship management functions, and to access business
reports; providing temporary use of non-downloadable
computer software that enables users to make reservations
and bookings for restaurant, fitness, and hospitality
services
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