09
Computer software and computer application software for
mobile devices, desktop devices, and web applications for
use in the field of general business processes, namely, as a
help desk solution allowing a user to identify and resolve
problems associated with the user's computer network;
computer software for use in maintaining a database of
problems and solutions identified on a user's computer
network; computer software, namely, system management
software focused on the provisioning, configuration, and
change management of data center infrastructure; computer
software and programs for managing computer systems,
databases, and applications, namely, providing data
management, information technology process automation,
application management, storage and performance
optimization, and recovery of mainframe and distributed
systems computers, and the databases, business applications,
programs, and systems that operate therein; computer
software for computer systems and computer network
management, namely, software for computer network monitoring
and computer system diagnostics; computer software and
computer application software for mobile devices, desktop
devices, and web applications, namely, software for
managing, deploying, and removing software applications,
maintaining software inventories, maintaining software
license compliance, and managing application security on
mobile devices, desktop devices, and cloud computing
networks; computer software and computer application
software for mobile devices, desktop devices, and web
applications, namely, software for use as a virtual
concierge that provides awareness of and access to available
services, content, and alerts; computer software and
computer application software for mobile devices, desktop
devices, and web applications that provides a virtual help
desk and self-help computer and software support services;
computer software and computer application software for
mobile devices, desktop devices, and web applications that
provides real-time, integrated service management of other
computer software, information systems, computer hardware,
computer networks, and information databases; computer
software and computer application software for mobile
devices, desktop devices, and web applications that provides
real-time alerts and updates for end-to-end performance
management; computer software and computer application
software for mobile devices that provides access to
applications and services through a mobile operating system
and interface; computer software and computer application
software for desktop devices that provides access to
applications and services through a desktop operating system
and interface; computer software and computer application
software for web-based devices that provides access to
applications and services through a web-based system and
interface; computer software and computer application
software for mobile devices, desktop devices, and web
applications that provides synchronization of applications
and content across platforms and devices; computer software
and computer application software for mobile devices,
desktop devices, and web applications that delivers
user-specific information about usage, compliance, location,
applications, devices, and location-aware services and
resources; computer software and computer application
software for mobile devices, desktop devices, and web
applications that delivers location-aware service, updates,
and notifications; computer software and computer
application software for mobile devices, desktop devices,
and web applications that provides appointment scheduling
and appointment notifications; computer software and
computer application software for mobile devices, desktop
devices, and web applications, to manage a concierge
service; computer software and computer application software
for mobile devices, desktop devices, and web applications
that provides secure access and storage of documents;
computer software and programs for managing and monitoring
computer systems, databases, and applications, namely,
providing data extraction, data capturing, data filtering,
data analytics, security monitoring, data management,
application management, performance optimization,
self-management, and backup and recovery of mainframe
databases; computer software and programs for automatically
managing, diagnosing, repairing, securing, and optimizing
mainframe processes; computer software and programs for
security control of computer systems, namely, computer
software and programs for providing real time notifications
of security events, including network attacks, suspicious
behavior and policy violations; computer software and
programs for application development, namely, software that
automates change requests into mainframe databases as part
of the code lifecycle
42
Consulting services relating to research and design of
computer hardware and computer software for others;
technical consulting services, namely, troubleshooting of
computer hardware and software problems via phone, email and
in person; maintenance services for computer software;
computer programming services for others in the field of
general business processing; software as a service (SAAS)
services featuring computer software for use in the field of
general business processes, namely, as a help desk solution
allowing a user to identify and resolve problems associated
with the user's computer network and to maintain a database
of identified problems and solutions; computer consulting
services in the field of system management software focused
on the provisioning, configuration and change management of
data center infrastructure; software as a service (SAAS)
services featuring, computer software, namely, system
management software focused on the provisioning,
configuration and change management of data center
infrastructure; software as a service (SAAS) services
featuring computer software and programs for managing
computer systems, databases and applications, namely,
providing data management, information technology process
automation, application management, storage and performance
optimization and recovery of mainframe and distributed
systems computers and the database and business
applications, programs, and systems that operate therein;
remote and on-site monitoring of computer systems; software
as a service (SAAS) services featuring computer software for
computer systems and computer network management, namely,
software for computer network monitoring and computer system
diagnostics; software as a service (SAAS) services featuring
software for managing, deploying, and removing software
applications, maintaining software inventories, maintaining
software license compliance, and managing application
security on mobile devices, desktop devices, and cloud
computing networks; software as a service (SAAS) services
featuring software for use as a virtual concierge that
provides awareness of and access to available services,
content, and alerts; software as a service (SAAS) services
featuring software that provides a virtual help desk and
self-help computer and software support services; software
as a service (SAAS) services featuring software that
provides real-time, integrated service management of other
computer software, information systems, computer hardware,
computer networks, and information databases; software as a
service (SAAS) services featuring software that provides
real-time alerts and updates for end-to-end performance
management; software as a service (SAAS) services featuring
software that provides access to applications and services
through a mobile operating system and interface; software as
a service (SAAS) services featuring software that provides
access to applications and services through a desktop
operating system and interface; software as a service (SAAS)
services featuring software that provides access to
applications and services through a web-based system and
interface; software as a service (SAAS) services featuring
software that provides synchronization of applications and
content across platforms and devices; software as a service
(SAAS) services featuring software that delivers
user-specific information about usage, compliance, location,
applications, devices, and location-aware services and
resources; software as a service (SAAS) services featuring
software that delivers location-aware service, updates, and
notifications; software as a service (SAAS) services
featuring software that provides appointment scheduling and
appointment notifications; software as a service (SAAS)
services featuring software that manages a concierge
service; software as a service (SAAS) services featuring
software that provides secure access and storage of
documents; software as a service (SAAS) services featuring
software that provides cognitive service management;
software as a service (SAAS) services featuring software
that provides chatbots and virtual agents; software as a
service (SAAS) services featuring software that provides
self-service resolutions for information technology support
requests; software as a service (SAAS) services featuring
software that provides a catalog of available products and
services; software as a service (SAAS) services featuring
software that provides information, data and analytics with
regard to data centers and digital assets; software as a
service (SAAS) services featuring software that allows users
to map relationships across multiple cloud platforms;
software as a service (SAAS) services featuring software
that determines which digital assets have an impact on
critical business functions; software as a service (SAAS)
services featuring software that automatically classifies,
assigns and routes service management requests; software as
a service (SAAS) services featuring software that allows
users to automate workflows; software as a service (SAAS)
services featuring software that provides case management
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