09
Telecommunication and telephony software for operating
computerized telephony systems; software for operating voice
over internet protocol (VoIP) systems; computer software for
use in call centers, namely, software for managing and
monitoring telephone calls, telephone call recording, speech
synthesis, data collection and analysis, interactive voice
recognition systems, speech analytics and emotion detection,
speech recognition, call conferencing, sending and receiving
SMS text messages, providing web chat services, video
calling, and provided automated chatbots and virtual agents
for customer interaction for call centers
38
Internet telephony services; telephony communications
services; telephone communications services, namely,
telephony conferencing services; telecommunications services
in the field of automated voice applications and
communications systems, namely, providing telephone call
routing, call recording, call queuing, interactive voice
response, speech recognition, and teleconferencing; text
messaging services
42
Communications platform as a service (CPaaS) featuring
application programming interface software for use in
operating telephony systems, voice over internet protocol
(VoIP) systems, and web real-time communication (WebRTC)
systems; communications platform as a service (CPaaS)
featuring application programming interface software for use
in call centers, namely, software for teleconferencing, call
recording, speech synthesis, interactive voice response,
speech analytics and emotion detection, text messaging,
video calling, and virtual agent and chatbot; cloud Software
as a Service (SaaS) for providing a hosted call center
solution, namely, operation of voice over internet protocol
(VoIP) communication systems, and web real-time
communication (WebRTC) systems; cloud Software as a Service
(SaaS) featuring application programming interface software
for use in call centers, namely, software for call routing,
call forwarding, call recording, speech synthesis, contact
management, teleconferencing, agent management, automatic
call distribution, speech analytics and emotion detection,
text messaging, web chat, email, video calling, virtual
agents and chat-bots, and data collection and analysis;
communications platform as a service (CPaaS) featuring
application programming interface (API) software for use in
call centers, namely, software for management of call center
communications and operations; communications platform as a
service (CPaaS) featuring application programming interface
(API) software for use in developing mobile
telecommunications applications; consulting services in the
field of automated voice applications, virtual agent and
chat-bot applications, and computer telephony systems;
hosting computer telephony applications, automated voice
software applications and virtual agent and chat-bot
software applications over communications networks for
others; technical computer consultation services in the
field of the configuration and implementation of cloud-based
platforms to operate and manage call center functions,
namely, providing technical computer consultation for
interactive voice response system services, text messaging
services, web-chat services, and virtual agent and chatbot
services, agent management and routing services, agent
application services, workforce management service and
speech analytics and emotion detection services to
businesses for the configuration and implementation of
cloud-based platforms to operate and manage call center
functions; computer system integration services, namely,
voice over internet protocol (VoIP) communication system
integration services; computer system integration services,
namely, web real-time communications (webRTC) system
integration services; computerised analysis of data, namely,
speech analytics and emotion detection services
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