09
Software for use in the motor vehicle industry for business
automation, time inventory management, resource management,
workforce management, appointment and reservation
scheduling, and customer and workforce scheduling; software
for use in the motor vehicle industry for processing,
tracking, and reporting appointment, reservation and
scheduling requests; software for use in the motor vehicle
industry for processing, tracking and reporting of billing
and payment information; software for use in the motor
vehicle industry for forecasting, planning, optimizing,
collecting, tracking, reporting, and analyzing resource
utilization information; software for use in the motor
vehicle industry for collecting, tracking, reporting, and
analyzing customer or user information; software for use in
the motor vehicle industry for forecasting, planning, and
optimizing time and resource inventory and customer and
workforce scheduling; software for use in the motor vehicle
industry for use in self-service customer registration,
training, and scheduling; customer relationship management
software; vehicle telematics software; mobile applications
related to the foregoing; mobile applications for use in
connection with motor vehicle services, vehicle telematics,
and customer relationship management
35
Advertising, marketing, and promotional services in the
motor vehicle industry; generation and delivery of
advertisements and other promotional materials in the motor
vehicle industry; customer relationship management services;
operation and management of telephone call centers for
others in the motor vehicle industry; customer service
management for others; customer services, namely, responding
to customers inquiries for others in the motor vehicle
industry; customer services, namely, responding to customers
inquiries for others in the motor vehicle industry via
telephone or other electronic means; appointment reminder
services, namely, generating electronic messages regarding
appointments in the motor vehicle industry
41
Providing educational and training services to others in the
motor vehicle industry on the use of software; providing
online, non-downloadable training videos to others in the
motor vehicle industry on the use of software; providing
in-person education and training to others in the motor
vehicle industry on the use of software
42
Non-downloadable customer relationship management software;
non-downloadable vehicle telematics software; software as a
service (SAAS) services in the fields of customer
relationship management, motor vehicle sales and service,
inventory management, and vehicle telematics; application
service provider, namely, hosting computer software
applications for business automation, time inventory
management, resource management, workforce management,
appointment and reservation scheduling, customer and
workforce scheduling, processing, tracking, and reporting
appointment, reservation and scheduling requests, for
processing, tracking and reporting of billing and payment
information, collecting, tracking, reporting, and analysis
of resource utilization information, collecting, tracking,
reporting, and analysis of customer or user information,
forecasting, planning, and optimizing time and resource
inventory and customer and workforce scheduling,
forecasting, planning, and optimizing resource utilization,
use in self-service customer registration, training, and
scheduling; technical consultation services in the field of
computer hardware and business automation software; design
and development of business automation software for others;
installation and maintenance of business automation
software; technical support services, namely,
troubleshooting of computer hardware and software problems
via telephone, e-mail, online messaging and in-person
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