09
Computer software for use in training and education in the
fields of business, management, business management,
supervisory and interpersonal skills, sales, sales
techniques, sales strategies, sales skills development,
sales training, customer service, customer relations, sales
consulting, service quality, business training,
negotiations, employee training, employee education, problem
solving, conflict resolution, leadership, organizational
management, career training, and business education;
computer software that provides the user with
self-assessment examinations upon completion of training in
the fields of business, management, business management,
supervisory and interpersonal skills, sales, sales
techniques, sales strategies, sales skills development,
sales training, customer service, customer relations, sales
consulting, service quality, business training,
negotiations, employee training, employee education, problem
solving, conflict resolution, leadership, organizational
management, career training, business performance and
business education; pre-recorded videotape cassettes, audio
tapes, and CDs featuring training materials and
presentations in the fields of business, management,
business management, supervisory and interpersonal skills,
sales, sales techniques, sales strategies, sales skills
development, sales training, customer service, customer
relations, sales consulting, service quality, business
training, negotiations, employee training, employee
education, problem solving, conflict resolution, leadership,
organizational management, career training, business
performance and business education; downloadable electronic
publications in the nature of newsletters, job bulletins,
white papers and research reports delivered via electronic
mail concerning business, management, business management,
supervisory and interpersonal skills, sales, sales
techniques, sales strategies, sales skills development,
sales training, customer service, customer relations, sales
consulting, service quality, business training,
negotiations, employee training, employee education, problem
solving, conflict resolution, leadership, organizational
management, career training, business performance and
business education
16
Educational and printed publications, namely, textbooks,
books, journals, magazines, brochures, manuals, training
manuals, teaching guides, printed teaching materials,
instructional manuals, pamphlets, booklets, workbooks, white
papers, newsletters, articles, posters, worksheets, binders,
educational learning cards, flash cards, activity cards,
activity books, story books, puzzle books, job bulletins,
and questionnaires in the field of business, management,
business management, supervisory and interpersonal skills,
sales, sales techniques, sales strategies, sales skills
development, sales training, customer service, customer
relations, sales consulting, service quality, business
training, negotiations, employee training, employee
education, problem solving, conflict resolution, leadership,
organizational management, career training, business
performance and business education
28
Educational materials, namely, educational card games in the
field of business, management, business management,
supervisory and interpersonal skills, sales, sales
techniques, sales strategies, sales skills development,
sales training, customer service, customer relations, sales
consulting, service quality, business training,
negotiations, employee training, employee education, problem
solving, conflict resolution, leadership, organizational
management, career training, business performance and
business education
35
Sales consulting services in the fields of business,
management, business management, supervisory and
interpersonal skills, sales, sales techniques, sales
strategies, sales skills development, sales training,
customer service, customer relations, customer relations
consulting, service quality, business training,
negotiations, employee training, employee education, problem
solving, conflict resolution, leadership, organizational
management, career training, and business education;
customer service consulting in the fields of business,
management, business management, supervisory and
interpersonal skills, sales, sales techniques, sales
strategies, sales skills development, sales training,
customer service, customer relations, sales consulting,
service quality, business training, negotiations, employee
training, employee education, problem solving, conflict
resolution, leadership, organizational management, career
training, business performance and business education
41
Educational services, namely, arranging, conducting and
providing classes, workshops, seminars, and training classes
in the field of business, management, business management,
supervisory and interpersonal skills, sales, sales
techniques, sales strategies, sales skills development,
sales training, customer service, customer relations, sales
consulting, service quality, business training,
negotiations, employee training, employee education, problem
solving, conflict resolution, leadership, organizational
management, career training, business performance and
business education; providing online publications in the
nature of newsletters, white papers and articles in the
fields of business, management, business management,
supervisory and interpersonal skills, sales, sales
techniques, sales strategies, sales skills development,
sales training, customer service, customer relations, sales
consulting, service quality, business training,
negotiations, employee training, employee education, problem
solving, conflict resolution, leadership, organizational
management, career training, business performance and
business education; providing educational training services
via a global computer network in the fields of business,
management, business management, supervisory and
interpersonal skills, sales, sales techniques, sales
strategies, sales skills development, sales training,
customer service, customer relations, sales consulting,
service quality, business training, negotiations, employee
training, employee education, problem solving, conflict
resolution, leadership, organizational management, career
training, business performance and business education;
education services, namely, providing non-downloadable
webinars in the fields of business, management, business
management, supervisory and interpersonal skills, sales,
sales techniques, sales strategies, sales skills
development, sales training, customer service, customer
relations, sales consulting, service quality, business
training, negotiations, employee training, employee
education, problem solving, conflict resolution, leadership,
organizational management, career training, business
performance and business education
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