09
Computer hardware, computer firmware, computer software;
computer software including computer software for processing
real time information, computer software for real time
monitoring of network events, computer software for
monitoring and managing multiple modes of communication over
local area networks, computer software for monitoring and
managing multiple modes of communication over a global
computer network; computer software for assessing the
productivity and efficiency of electronic communication
processes; downloadable software including downloadable
software for processing real time information, downloadable
software for real time monitoring of network events,
downloadable software for monitoring and managing multiple
modes of communication over local area networks,
downloadable software for monitoring and managing multiple
modes of communication over a global computer network;
downloadable software for assessing the productivity and
efficiency of electronic communication processes; computer
software used in association with Voice over Internet
Protocol (VoIP) software, web conferencing software, video
conferencing software, audio conferencing software, desktop
sharing software, file transfer software, data transfer
software, electronic mail software, messaging software;
downloadable software used in association with Voice over
Internet Protocol (VoIP) software, web conferencing
software, video conferencing software, audio conferencing
software, desktop sharing software, file transfer software,
data transfer software, electronic mail software, messaging
software; business management software, contract management
software, certification software, compliance software,
software for processing real time input with respect to key
performance indicators, policies and rules; industry
specific software for processing real time information;
downloadable online electronic publications; computer
peripherals; parts and accessories for all of the foregoing