09
Computer software to customize, configure, manage and
automate operations and processes in the fields of
information technology service management, information
technology asset management, customer service management,
customer service solutions and customer relationship
management
41
Educational services, namely, conducting webinars, classes,
courses and training in the fields of information technology
service management, information technology asset management,
customer service management, customer service solutions and
customer relationship management, and distribution of
training material in connection therewith
42
Design and development of computer software applications in
the fields of information technology service management,
information technology asset management, customer service
management, customer service solutions and customer
relationship management; cloud computing to customize,
configure, manage and automate operations and processes in
the fields of information technology service management,
information technology asset management, customer service
management, customer service solutions and customer
relationship management; software as a service (SAAS)
services featuring software for customizing, configuring,
managing and automating operations and processes in the
fields of information technology service management,
information technology asset management, customer service
management, customer service solutions and customer
relationship management; platform as a service (PAAS)
featuring computer software platforms for customizing,
configuring, managing and automating operations and
processes in the fields of information technology service
management, information technology asset management,
customer service management, customer service solutions and
customer relationship management; consulting and technical
support services in the field of design, selection,
implementation and use of computer software for others;
consulting in the fields of cloud computing, software as a
service (SAAS) and platform as a service (PAAS); technical
support services, namely, troubleshooting in the fields of
cloud computing, software as a service (SAAS) and platform
as a service (PAAS)