35
Business marketing consulting services; market research and related services, namely, market analysis and compilation; market data research services, namely, monitoring and measuring the effectiveness of advertising through the Internet and through electronic information storage by tracking telephone calls by telephone number, caller, location, and related marketing data; interactive notification and reporting services, namely, providing user customizable real time and periodic advertising effectiveness and customer profile and contact information; providing call and contact center service evaluation, feedback and reports to customers; technical consultation in the field of market data research; call measurement and monitoring services for business that track and evaluate calls and provide call related information via real time and periodic reporting
38
Electronic voice messaging, namely, the recording and subsequent transmission of voice messages by telephone, email and transcript; electronic store-and-forward messaging; web messaging; wireless digital messaging services
41
Providing educational lectures, courses, workshops and seminars related to call and contact center management; educational services, namely, conducting workshops and seminars related to market research and analysis and advertising effectiveness; employee training and retraining services in the field of call and contact center management, human resources management, employee staffing, recruitment, hiring, placement and retention
42
Data automation and collection service using proprietary software to evaluate, analyze and collect service data
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