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Design of software, firmware, software containing algorithms and related hardware, all used to monitor, record, and evaluate in real time and non-real time the activities of field service or otherwise geographically remote workers in order to improve operating efficiencies, quality control, and individual performance; design of software, firmware, software containing algorithms and related hardware, all used to monitor, record, and evaluate in real time and non-real time the activities of field service or otherwise geographically remote workers involved in excavation, construction, or the installation, maintenance, or repair of underground utilities, in order to improve operating efficiencies, quality control, and individual performance; technical support services, namely, troubleshooting problems with the aforementioned computer software and hardware
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