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Software for database management; software for processing, analyzing, and indexing data and information related to external constituencies, such as customers, suppliers and vendors, and also information for internal, business critical processes; software for managing business processes related to finance, customers, employees, suppliers, inventory, and production management; all such software is for use in the fields of enterprise resource planning, supply chain management, inventory management, production management, materials resource planning, customer management, order management, materials management, business process management, marketing automation, sales force automation, customer service and support, customer data management, customer data integration, customer interaction management, service resolution management
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