9
Computer hardware; computer hardware and software for digital recording of voice, video, radio, VoIP, email, instant messaging, social media interactions, text messages, worldwide web, intranet, screen, wireless and other multimedia communication, transmitted over telecommunication equipment and networks; computerized hardware and software comprised of media and meta-data capture, signal processing, signal analysis, alarms, storage, archiving and dissemination; application software for data management, analysis, interpretation, identification, reporting, and decision support related to recorded and non-recorded voice, video, radio, VoIP, email, instant messaging, social media interactions, text messages, worldwide web, intranet, screen, wireless and other unstructured multimedia interactions; application software for call center performance optimization, call center quality monitoring, enterprise business interactions analytics, public safety and transportation command and control, scenario reconstruction and investigation, security management, security surveillance and real-time threat detection, alarm analysis and management, lawful interception and intelligence systems, and financial crime, risk, and compliance; application software for situation management to enable situation planning, response and analysis for the security, safety and emergency markets; application software for data management, analysis, interpretation, identification, real-time analytics, decisioning, agent guidance, and process automation, reporting, and decision support related to recorded and non-recorded voice, video, radio, VoIP, email, instant messaging, social media interactions, text messages, worldwide web, intranet, screen, wireless and other unstructured multimedia interactions for contact center operational efficiency, customer experience management, improving sales and marketing effectiveness, and reducing customer churn; telecommunication equipment; all included in Class 9
35
Business consulting for: computer hardware and software for digital recording of voice, video, radio, VoIP, email, instant messaging, social media interactions, text messages, worldwide web, intranet, screen, wireless and other multimedia communication, transmitted over telecommunication equipment and networks, computerized hardware and software comprised of media and meta-data capture, signal processing, signal analysis, alarms, storage, archiving and dissemination, application software for data management, analysis, interpretation, identification, reporting, and decision support related to recorded and non-recorded voice, video, radio, VoIP, email, instant messaging, social media interactions, text messages, worldwide web, intranet, screen, wireless and other unstructured multimedia interactions, application software for call center performance optimization, call center quality monitoring, enterprise business interactions analytics, public safety and transportation command and control, scenario reconstruction and investigation, security management, security surveillance and real-time threat detection, alarm analysis and management, lawful interception and intelligence systems and financial crime, risk, and compliance, application software for situation management to enable situation planning, response and analysis for the security, safety and emergency markets application software for data management, analysis, interpretation, identification, real-time analytics, decisioning, agent guidance, and process automation, reporting, and decision support related to recorded and non-recorded voice, video, radio, VoIP, email, instant messaging, social media interactions, text messages, worldwide web, intranet, screen, wireless and other unstructured multimedia interactions for contact center operational efficiency, customer experience management, improving sales and marketing effectiveness, and reducing customer churn
42
Computer technical and support services, technical consulting, product design, customization, system integration and support for: computer hardware and software for digital recording of voice, video, radio, VoIP, email, instant messaging, social media interactions, text messages, worldwide web, intranet, screen, wireless and other multimedia communication, transmitted over telecommunication equipment and networks, computerized hardware and software comprised of media and meta-data capture, signal processing, signal analysis, alarms, storage, archiving and dissemination, application software for data management, analysis, interpretation, identification, reporting, and decision support related to recorded and non-recorded voice, video, radio, VoIP, email, instant messaging, social media interactions, text messages, worldwide web, intranet, screen, wireless and other unstructured multimedia interactions, application software for call center performance optimization, call center quality monitoring, enterprise business interactions analytics, public safety and transportation command and control, scenario reconstruction and investigation, security management, security surveillance and real-time threat detection, alarm analysis and management, lawful interception and intelligence systems and financial crime, risk, and compliance, application software for situation management to enable situation planning, response and analysis for the security, safety and emergency markets application software for data management, analysis, interpretation, identification, real-time analytics, decisioning, agent guidance, and process automation, reporting, and decision support related to recorded and non-recorded voice, video, radio, VoIP, email, instant messaging, social media interactions, text messages, worldwide web, intranet, screen, wireless and other unstructured multimedia interactions for contact center operational efficiency, customer experience management, improving sales and marketing effectiveness, and reducing customer churn, all included in Class 42; maintenance for computer software for digital recording of voice, video, radio, VoIP, email, instant messaging, social media interactions, text messages, worldwide web, intranet, screen, wireless and other multimedia communication, transmitted over telecommunication equipment and networks, computerized hardware and software comprised of media and meta-data capture, signal processing, signal analysis, alarms, storage, archiving and dissemination, application software for data management, analysis, interpretation, identification, reporting, and decision support related to recorded and non-recorded voice, video, radio, VoIP, email, instant messaging, social media interactions, text messages, worldwide web, intranet, screen, wireless and other unstructured multimedia interactions, application software for call center performance optimization, call center quality monitoring, enterprise business interactions analytics, public safety and transportation command and control, scenario reconstruction and investigation, security management, security surveillance and real-time threat detection, alarm analysis and management, lawful interception and intelligence systems and financial crime, risk, and compliance, application software for situation management to enable situation planning, response and analysis for the security, safety and emergency markets application software for data management, analysis, interpretation, identification, real-time analytics, decisioning, agent guidance, and process automation, reporting, and decision support related to recorded and non-recorded voice, video, radio, VoIP, email, instant messaging, social media interactions, text messages, worldwide web, intranet, screen, wireless and other unstructured multimedia interactions for contact center operational efficiency, customer experience management, improving sales and marketing effectiveness, and reducing customer churn, all included in Class 42