35
Providing customer service via telephone communication to address insurance subscriber and member issues and to provide subscribers and members with information about health insurance billing, enrollment, status of claims, and amount of healthcare usage; providing customer service via written communication to address insurance subscriber and member issues and to provide subscribers and members with information about health insurance billing, enrollment, status of claims, and amount of healthcare usage; providing automated, telephone, written and email customer service for others in the field of health insurance billing, enrollment, claims, and healthcare usage; providing research support to resolve customer service issues rapidly and effectively; providing incentive award programs for customers and employees through the distribution of prepaid stored value cards for the purpose of promoting and rewarding loyalty, offered to customers and employees in the fields of healthcare insurance and benefit solutions
36
Providing insurance services, namely, insurance administration; providing healthcare and life insurance services, namely, underwriting of healthcare and life insurance; providing health insurance administration services; providing health insurance brokerage services; providing health insurance underwriting services; providing telephone and written information about health insurance claims and members' health insurance use
41
Educational services, namely, conducting, seminars, classes, and workshops that promote customer service and operational excellence, and customer loyalty and advocacy, in the field of healthcare insurance and benefit solutions; conducting training programs to engage employees and develop a high level of commitment to fully address insurance subscriber and member needs
44
Healthcare services
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