09
Computer programs for use in database management,
administration, performance, recovery and migration;
computer programs for monitoring of direct- and
network-attached data storage devices across the enterprise
and management and automation for backup and recovery of the
data stored in such storage devices; computer programs used
for monitoring the performance of and detecting and
diagnosing problems in IT infrastructure, computer network
management and performance; service assurance applications,
namely computer programs used for monitoring and reporting
on performance in connection with the management of
enterprises and service providers; network operating system
programs and computer utility programs for use therewith;
computer programs for use in identity management, namely,
the establishment and management of associations between
names or numbers and subjects or objects, and attributes of
those associations; computer programs for use in the
telecommunications industry, namely, operational support
system applications that manage and interpret wireless data
and wire line and mobile networks; computer programs used
for connecting to the global computer network to measure
performance data; computer programs used for monitoring and
reporting on performance in connection with IT
infrastructure and computer network security; computer
programs used for system level computer network software
connectivity and problem-resolution technologies for
computer networks and IT infrastructure, namely, root cause
analysis and event correlation to prioritize and filter
problem symptoms and other system metrics; computer programs
used for interactive guidance and training solutions for
real-time self-service performance support; computer
programs for use in the development of software
applications, namely, software used for configuration,
management, and reporting of business data and enterprise
operations; computer programs used for visual applications,
namely, software used for graphically displaying IT
infrastructure and computer network behavior; automated
scorecards, namely computer programs for use in managing and
measuring strategic operational performance
42
Providing technical support services, namely,
troubleshooting of computer software problems and monitoring
computer network systems; computer software design for
others; computer programming for others; design of graphical
user software for others; and maintenance of computer
software
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