09
Speech recognition apparatus; downloadable computer software
for use as an application programming interface (API);
downloadable mobile applications for the management of
information; information technology and audio-visual,
multimedia and photographic devices; computer software
development tools; voice recognisers; sound transmitting
apparatus; voice recognition software; speech processing
equipment; wireless communication devices for voice, data,
or image transmission; virtual assistant software; virtual
reality software for telecommunications; software converters
of natural language into machine executable commands;
computer software for advertising; machine learning software
for advertising; software for embedding online advertising
on websites; assistive software; artificial intelligence and
machine learning software; artificial intelligence software;
software for processing images, graphics and text; data
processing software for word processing; communications
processing computer software; machine learning software;
voice processing systems; downloadable computer software for
the management of information; business process management
[BPM] software; workforce management software; web content
management [WCM] software; customer relation management
[CRM] software; data management software; content management
software; CMS software [content management system];
enterprise content management [ECM] software; business
performance management [BPM] software; voice command
devices; automatic telephone exchange apparatus; software
for the integration of artificial intelligence and machine
learning in the field of big data; computer chatbot software
for simulating conversations; artificial intelligence
software for healthcare; business intelligence software;
artificial intelligence software for analysis; machine
learning software for healthcare; machine learning software
for finance; facial recognition apparatus; gesture
recognition software; image recognition software; biometric
voice recognition systems; intelligent character recognition
[ICR] software; downloadable software applications; computer
application software for use in implementing the Internet of
things [IoT]; home automation software; downloadable
computer software, for use in the following fields: control,
monitoring, analytics, recording, supplying, programming,
routing, interaction and response to customer voice or
electronic information in call centre management;
downloadable computer software, for use in the following
fields: facilitation of customer interactions with call
centres and workforce management
38
Voice-activated dialing services; electronic voice messaging
services; voice mail services; voice over internet protocol
[VoIP] communication services; voice and data transmission
services; providing voice chat services; communication via
interactive voice response; telephone voice messaging
services; voice transmission services; electronic
transmission of voices (services for the -); providing
Internet chat lines; telecommunications routing and junction
services; electronic message sending, receiving and
forwarding
42
Provision of on-line support services for computer program
users; research in the field of artificial intelligence
technology; hosting online web facilities for others for
sharing online content; hosting of digital content, namely,
on-line journals and blogs; information technology support
services (terms too vague in the opinion of the
International Bureau – Rule 13 (2) (b) of the Regulations);
software as a service [SaaS] featuring software for machine
learning; software as a service [SaaS] featuring software
for deep learning; programming of software for Internet
portals, chatrooms, chat lines and Internet forums;
artificial intelligence consultancy; technology consultation
in the field of artificial intelligence; platforms for
artificial intelligence as software as a service [SaaS];
providing artificial intelligence computer programs on data
networks; software as a service [SaaS] featuring software
for deep neural networks; software as a service [SaaS]
services featuring software for machine learning, deep
learning and deep neural networks; enterprise content
management; design and development of virtual reality
software; providing information, advice and consultancy
services in the field of computer software; development and
testing of computing methods, algorithms and software;
software as a service (SAAS) for contact center management,
software as a service (SaaS) for call centre management;
consultancy services, in relation to the following fields:
design and customisation of software for call centre
management; customisation and implementation of computer
software, for use in the following fields: call center
management, call centre management; software as a service
(SAAS) for contact center management, software as a service
(SaaS) for call centre management
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