09
Downloadable computer software for application and database
integration; downloadable application programing interface
(api) software for integration in customer relationship
management (crm); downloadable computer software for
facilitating staffing interactions with contact centers and
workforce management; downloadable computer telephony
software, namely, downloadable computer programs and
downloadable computer telecommunications programs for
combining and integrating voice and data communications with
computer technologies; downloadable computer software for
controlling, monitoring, analyzing, recording, providing,
programming, routing, interacting with and responding to
voice or electronic information from customers in contact
center management; downloadable computer software for
controlling internal and external voice and data
communication for an organization's computer system;
downloadable computer software for handling and integrating
an organization's directory services, operator services,
answering services, call routing, call distribution, calling
services, voice response and customized, customer specific
applications in the customer service field; downloadable
computer software for workforce management; downloadable
computer software for speech recognition and analytics;
downloadable computer software for analysis of data and
running reports; downloadable software development kits
(sdk)
38
Telecommunication services in the nature of providing
telephone services with various telephone features, namely,
a dedicated toll-free number, voicemail, multiple mailbox
extensions, telephone message notification, detailed call
reports, call waiting, call identification, call forwarding,
and message waiting; voicemail services; telecommunication
services, namely, providing advanced calling features,
namely, changing one's caller id, recording calls, changing
the sound of one's voice over the phone, and
straight-to-voicemail calls; call recording services;
international telephone services; providing telephone
conferencing services; telecommunication services in the
nature of providing telephone features, namely, call
waiting, call identification, call forwarding, and message
waiting; automated telephone voice message services
42
Providing online non-downloadable cloud computing software
for contact center management; software as a service (saas)
for contact center management; customization and
implementation of computer software for contact center
management; consulting services in the field of design and
customization of software for contact center management;
application service provider featuring solutions software
for use in providing customer experience management, and for
use in providing contact center communications, operations
and management, and for use in providing contact center and
telecommunications functionality, namely, functionality for
interactive voice response systems, routing, recording,
reporting, conferencing, synchronization, transfers, and
interactive transaction processing system; platform as a
service (paas) featuring computer software platforms for
contact center management; computer services, namely,
programming of customized web pages featuring user-defined
information, which includes social networking content, new
media content, and other on-line content; providing online
non-downloadable software for social media management,
social media user engagement, for enabling transmission,
accessing, uploading, posting, showing, displaying, tagging,
sharing, and providing of electronic media and information
over the internet or other communications networks; software
as a service (saas) service featuring software for text,
audio and video recording services, text, audio and video
transcription services, tagging, annotating, searching,
sharing, reviewing and analyzing audio and video content;
software as a service (saas) services for data
visualization, creating, storing, managing, sharing, linking
and arranging data, for creating reports, for task and
project issue tracking, task and project management, content
sharing and general work management; software as a service
(saas) services featuring software using artificial
intelligence for machine learning, voice and speech
recognition, determining intent, emotion, sentiment, and for
predicting customer and business needs and selecting,
sharing and providing relevant content for use in the field
of customer relationship management and workforce
management; application service provider featuring
application programming interface (api) software for
integration of telecommunications services, workforce
management, and data management tools and solutions into a
website or software application; providing application
programming interface (api) software for integration of
machine-learning and artificial intelligence into websites
and online software; computer services, namely, providing
technology in the nature of providing online
non-downloadable software that allows users to explore and
manage connections to existing and emerging application
programming interfaces (APIs) via an interactive website
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