09
Downloadable computer software for information technology
(IT) administration, monitoring, and management;
Downloadable computer software for information technology
(IT) security in the nature of patch software and user
authentication software; Downloadable computer software for
providing information technology (IT) help desk services and
technology support services, namely, troubleshooting in the
nature of diagnosing computer software and hardware
problems; Downloadable computer software for locally and
remotely accessing, modifying, and controlling information
technology (IT) infrastructure, networks, systems, computer
devices, servers and applications; Downloadable computer
software for automating the administration, monitoring, and
management of information technology (IT) infrastructure,
networks, systems, computer devices, servers, and
applications; Downloadable computer software for information
technology (IT) data analytics
42
Software as a service (SAAS) services featuring enterprise
software used to track, analyze and improve the performance
and availability of applications and business services;
Software as a service (SAAS) services featuring enterprise
software for use in managing computer-based information
systems; Cloud computing services, namely, cloud computing
featuring online non-downloadable software for use in
developing, configuring, customizing and deploying software
applications, managing business processes, and managing
computer-based information systems; Cloud computing services
for others, namely, cloud computing featuring online
non-downloadable software for information technology service
management (ITSM), managing computer-based information
systems for businesses, information technology service
automation, workflow and business process automation;
Computer services, namely, remote management of the
information technology (IT) systems of others; Consulting
and technical support services in the field of design,
selection, implementation and use of computer software for
others; Platform as a service (PAAS) featuring a computer
software platform for use by others to develop, configure,
customize, and deploy software applications; Consulting in
the fields of cloud computing, software as a service (SAAS)
and platform as a service (PAAS); Technical support
services, namely, troubleshooting in the nature of
diagnosing computer software and hardware problems in the
fields of cloud computing, software as a service (SAAS) and
platform as a service (PAAS); Software as a service (SAAS)
services featuring software for information technology (IT)
administration, monitoring, and management; Software as a
service (SAAS) services featuring software for information
technology (IT) security in the nature of patch software and
user authentication; Software as a service (SAAS) services
featuring software for providing information technology (IT)
help desk services and technology support services; Software
as a service (SAAS) services featuring software for locally
and remotely accessing, modifying, and controlling
information technology (IT) infrastructure, networks,
systems, computer devices, servers and applications;
Software as a service (SAAS) services featuring software for
automating the administration, monitoring, and management of
information technology (IT) infrastructure, networks,
systems, computer devices, servers, and applications;
Software as a service (SAAS) services featuring software for
information technology (IT) data analytics; Software as a
service (SAAS) services featuring software for the remote
assessment, management, and deployment of software and
supporting data
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