09
Downloadable computer software for use in customer
relationship management (CRM); Downloadable computer
software user interfaces for customer relationship
management; Downloadable computer software for artificial
intelligence data analytics in customer relationship
management and customer experience tracking; and
Downloadable computer software for machine learning and
natural language processing in customer relationship
management data
35
Providing business intelligence services; Customer
relationship management; Customer service management for
others; Business quality management services for
establishing customer relationship management systems and
determining business means for implementing those systems to
improve customer satisfaction; Business advisory services,
namely, assisting businesses with customer relationship
management through the use of artificial intelligence data
analytics and machine learning
38
Unified communication services, namely, providing electronic
transmission of information via a unified user-interface and
user-experience across global and local computer networks
42
Providing temporary use of on-line non-downloadable
artificial intelligence and machine learning software for
use in customer relationship management; Cloud computing
featuring software for use in artificial intelligence data
analytics and machine learning processes for use in customer
relationship management; and Computer services, namely,
acting as an application service provider in the field of
knowledge management and machine learning technologies to
host computer application software for the purpose of
customer relationship management
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