09
Customer support, technical support, and sales software for
businesses and organizations, namely, software for providing
knowledge and information resources to consumers on a
website, mobile site, or mobile application; customer
support, technical support, and sales software that enables
businesses and organizations to address consumer questions
and inquiries through live chat, video chat, co-browse,
email, or text on a website, mobile site, or mobile
application; customer support, technical support, and sales
software for businesses and organizations that manages and
routes email for the customer support, technical support, or
sales agent via customer websites, mobile sites, or mobile
applications; customer support, technical support, and sales
software that enables businesses and organizations to
provide access to knowledgebases and self-service offerings
on a website, mobile site, or mobile application; customer
support, technical support, and sales software that allows
businesses and organizations to capture and analyze behavior
and data of visitors to websites, mobile sites, or mobile
applications to generate recommendations for displaying
knowledge and information resources on a website, mobile
site, or mobile application
42
Providing customer support, technical support, and sales
non-downloadable application software for businesses and
organizations, namely, providing nondownloadable application
software for providing knowledge and information resources
to consumers on a website, mobile site, or mobile
application; providing customer support, technical support,
and sales non-downloadable application software that enables
businesses and organizations to address consumer questions
and inquiries through live chat, video chat, co-browse,
email, or text on a website, mobile site, or mobile
application; providing customer support, technical support,
and sales non-downloadable application software for
businesses and organizations that manages and routes email
for the customer support, technical support, or sales agent
via customer websites, mobile sites, or mobile applications;
providing customer support, technical support, and sales
non-downloadable application software that enables
businesses and organizations to provide access to
knowledgebases and self-service offerings on a website,
mobile site, or mobile application; providing customer
support, technical support, and sales non-downloadable
application software that allows businesses and
organizations to capture and analyze behavior and data of
visitors to websites, mobile sites, or mobile applications
to generate recommendations for displaying knowledge and
information resources on a website, mobile site, or mobile
application
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