09
Software for use in the motor vehicle industry for business
automation, time inventory management, resource management,
workforce management, appointment and reservation
scheduling, and customer and workforce scheduling; software
for use in the motor vehicle industry for processing,
tracking, and reporting appointment, reservation and
scheduling requests; software for use in the motor vehicle
industry for processing, tracking and reporting of billing
and payment information; software for use in the motor
vehicle industry for forecasting, planning, optimizing,
collecting, tracking, reporting, and analyzing resource
utilization information; software for use in the motor
vehicle industry for collecting, tracking, reporting, and
analyzing customer or user information; software for use in
the motor vehicle industry for forecasting, planning, and
optimizing time and resource inventory and customer and
workforce scheduling; software for use in the motor vehicle
industry for use in self-service customer registration,
training, and scheduling; customer relationship management
software; vehicle telematics software; downloadable mobile
applications for the foregoing; downloadable mobile
applications for use in connection with motor vehicle sales
and services, vehicle telematics, and customer relationship
management
35
Advertising, marketing, and promotional services in the
motor vehicle industry; preparing and creating of
advertisements and other promotional materials in the motor
vehicle industry; customer relationship management services;
operation and management of telephone call centers for
others in the motor vehicle industry; customer service
management for others; customer services, namely, responding
to customers inquiries for others in the motor vehicle
industry; customer services, namely, responding to customers
inquiries for others in the motor vehicle industry via
telephone or other electronic means; appointment reminder
services, namely, generating electronic messages regarding
appointments in the motor vehicle industry
41
Providing educational training services to others in the
motor vehicle industry on the use of software; providing
online, non-downloadable educational training videos to
others in the motor vehicle industry on the use of software;
providing in-person training to others in the motor vehicle
industry on the use of software
42
Providing temporary use of non-downloadable computer
software for use in the motor vehicle industry for business
automation, time inventory management, resource management,
workforce management, appointment and reservation
scheduling, and customer and workforce scheduling; providing
temporary use of non-downloadable computer software for use
in the motor vehicle industry for processing, tracking, and
reporting appointment, reservation and scheduling requests;
providing temporary use of non-downloadable computer
software for use in the motor vehicle industry for
processing, tracking and reporting of billing and payment
information; providing temporary use of non-downloadable
computer software for use in the motor vehicle industry for
forecasting, planning, optimizing, collecting, tracking,
reporting, and analyzing resource utilization information;
providing temporary use of non-downloadable computer
software for use in the motor vehicle industry for
collecting, tracking, reporting, and analyzing customer or
user information; providing temporary use of
non-downloadable computer software for use in the motor
vehicle industry for forecasting, planning, and optimizing
time and resource inventory and customer and workforce
scheduling; providing temporary use of non-downloadable
computer software for use in the motor vehicle industry for
use in self-service customer registration, training, and
scheduling; providing temporary use of non-downloadable
customer relationship management software; providing
temporary use of non-downloadable vehicle telematics
software; technical consultation services in the field of
computer hardware and business automation software in the
motor vehicle industry; design and development of business
automation software for others in the motor vehicle
industry; installation and maintenance of business
automation software in the motor vehicle industry; technical
support services, namely, troubleshooting in the nature of
diagnosing problems with computer hardware and software for
use in the motor vehicle industry, via telephone, e-mail,
online messaging and in-person; software as a service (SAAS)
services featuring software for customer relationship
management, motor vehicle sales and service, inventory
management, and vehicle telematics
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