09
Software for managing customer relations; software for
managing customer relations (called Scout Eclipse); software
for managing business relations and processes; software for
selling, marketing and call centers; software to simplify
administrative processes; software for organizing
administrative resources; software for monitoring customer
proximity; software featuring multiple channels for call
center services (contact centers); software for
communicating with customers, for access to a complete view
of customer data, for the optimization of workflows, for
reports, rationalization and connectivity; software for the
grouping and control of electricity meters; software for the
administration of clinical trials in the pharmaceutical
sector; branch software, including software for customer
relations management (called Eclipse Scout) for insurance,
selling and after-sales activities; software for customer
relations management (called Eclipse Scout) for retail
trade, retail banking and retail and mail terminals; special
application software (called Scout Eclipse); software for
organizing distribution positions; software specially made
for the purchaser.
41
Training services in the field of software development;
business training services; training in the field of
electronic data processing; education and training services
in the field of software development using a particular
application program (called Eclipse Scout); arranging,
conducting and organization of workshops (training);
education and training services; services of education and
training for administrators; instruction services for users
of software; arranging and conducting congresses and
symposiums; organization, arranging and conducting of
seminars, workshops and congresses; multimedia publishing of
printed matter, magazines, newsletters, reviews,
instructions and electronic publications; provision of
electronic publications on line (not downloadable).
42
Development of software for the control of electricity
meters; development of open source frames of application;
provision of software; installation, maintenance, updating
and upgrading of software; computer software consultancy;
hosting of computer software; software development services;
services of development of customer relations management
software, software for managing processes and business
relations, software for selling, marketing and call centers,
software to simplify administrative processes, software for
organizing administrative resources, software for monitoring
customer proximity, software with multiple channels for call
centers and services (contact centers) and software for
points of sale; computer software design, development and
maintenance; provision of information in the field of
computer software; provision of information in the field of
customer relations management software, business relations
and process management software.
45
Concession of customer relations management and software
licenses, software for managing processes and business
relations, software for selling, marketing and call centers,
software to simplify administrative processes, software for
organizing administrative resources, software for monitoring
customer proximity and software featuring multiple channels
for call centers and services (contact centers).
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