09
Computer software for use in designing, building, testing,
deploying, and maintaining computer software applications;
computer software for designing, building, testing,
deploying, and maintaining computer software applications
for use in customer relationship management and extended
relationship management (XRM) to extend relationship
management beyond customers, business applications, namely,
for use in managing and sharing information, enterprise
resource planning (ERP), network infrastructure
communications and information outsourcing applications,
computer and network infrastructure, and application
development, deployment and management
35
Business consulting and information services relating to
application development, namely, advising enterprises on
costs and availability of designing, building, testing,
deploying and maintaining mission-critical software
applications to meet their current and future business needs
and by advising enterprises on how to gain competitive
advantage in the market by connecting disparate computer
systems and processes with a unifying system architecture,
reducing costs, while increasing functionality,
transparency, efficiency and agility; customer relationship
management (CRM), namely, advising enterprises on how to use
CRM processes and technology and extended relationship
management (XRM) to extend relationship management beyond
customers to offer an integrated, comprehensive view into
customer behavior that develops better customer service,
improve sales and strengthen vital business relationships,
and operation of telephone call centers and online customer
support services for others, namely, an interactive website
that allows customers to send and receive messages
concerning product and service questions with customer
support personnel; supply chain management services, namely,
management of order to cash, inventory, order entry,
purchasing, product configuration, supply chain planning,
supplier scheduling, inspection of goods, claim processing,
and commission calculation services; project management
services for business purposes for others in the fields of
costing, billing, time and expense, employee productivity
data, management of employee scope of work and work product;
serving as a human resources department for others, namely,
payroll, training, time and attendance, rostering, and
benefits management services; business productivity,
customer relationship and revenue data management and
collection services through the provision of self service
interfaces for others, namely, operation of telephone call
centers and online customer support services for others,
namely, an interactive website that allows customers to send
and receive messages concerning product and service
questions with customer support personnel; business
information management and collaboration, namely, advising
enterprises on how to uncover the strategic advantages
contained in their company data by giving them insight into
their customers, supply chain, operation, financial health
and other related areas by helping their employees access
and share information more efficiently via the provision of
a secured access database via the Internet though which
documents, images, and other information can be viewed,
copied and printed for the purpose of conducting the user's
business; outsourcing consulting services, namely, advising
enterprises on how to use cloud based services and
outsourcing to lower the total cost of ownership to provide
increased service levels through cost benefit analysis of
existing or planned for applications and guidance on how to
manage these services through use of software license
agreements and their processes; business consulting services
relating to technology infrastructure, namely, advising
enterprises on how to use current and future technologies
and business processes to create dynamic infrastructures
encompassing computer hardware and software and networks
from the desktop to the data center that are efficient,
scalable, and flexible and provide new personnel services
36
Financial records management; fixed financial asset
management
42
Technology consulting and support services relating to
application development, namely, advising enterprises on how
to design, build, test, deploy and maintain mission-critical
software applications using current and future computer
hardware and software to meet their current and future
business needs and by advising enterprises on application
lifecycle management and connecting disparate computer
systems and processes with a unifying system architecture;
information technology consultation providing enterprise
resource planning (ERP), namely advising enterprises on how
to select, use, maintain and enhance the current and future
computer hardware and software that enable ERP systems that
provide processes to automate, and streamline functions and
integrate IT environments to connect partners, customers,
and employees in the fields of manufacturing, with
engineering, bills of material, scheduling, capacity,
workflow management, quality control, cost management,
manufacturing process, manufacturing projects, and
manufacturing flow; and access control services for others,
namely, providing online non-downloadable software for
monitoring, restricting, and accessing online information
and services
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