16
Printed matter, publications, text books, printed study
material, forms, diagrams, lose-leaf binders, written
documentations, documentations for computer programs,
newsletters, reports and brochures
35
Consultancy relating to development and implementation of
strategic plans in industry, trade, small trade, and in the
service sector; development of economic solutions and
concepts for companies, in particular the planning,
realization and assessment of Business Excellence programs
including "Six Sigma lean" concepts; business planning
relating to cost reduction, analysis for business projects,
economic consulting related to optimization of profits and
efficiency, business consultancy in the field of business
management, in particular process management and key
performance indicator KPI systems, planning and realization
of business development projects, business consultancy
relating to the optimization of working processes, IT and
the supply chain, development of innovation processes and
conception and realization of plant engineering projects,
organizational project management, economic consulting in
the field of market strategy and management of customer
relations, management of customer satisfaction, optimization
of sales processes, compiling of market and competition
analysis and market entry analysis and portfolio strategies,
business organization consultancy relating to the
optimization of organizational structures, of change
management, of personnel satisfaction and of feedback
programs, planning and realization of programs for the
selection of personnel and talent management
41
Providing of training, organization and realization of
seminars, conferences and workshops related to methods,
working techniques and behavior within the company for
personnel and management; individual and team coaching
methods in the field of working techniques and the
transformation of behavioral training within the company;
publication and editing of books, news papers, journals and
prospectuses, also electronically, and via the Internet
42
Computer programming in particular in the field of
e-learning, technical project management
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