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Educational services, namely, workshops, classes, programs, seminars, and training in the field of quality assurance, quality control, process improvement and optimization, standardization, business performance, operations and management, and customer satisfaction; Educational services in the field of continual quality, process, control, performance and operational improvement relating to the operation of and customer satisfaction with banking, lending, financial services and insurance institutions; providing recognition and incentives by way of awards to demonstrate employee excellence in the field of banking, lending, financial services and insurance
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