9
Computer software for the improvement of performance in the workplace, in the fields of customer service, sales and marketing, project management, telephone skills, management and supervisory skills, leadership, finance skills, legal compliance, interpersonal skills, and personal development; pre-recorded compact discs featuring information on the improvement of performance in the workplace, in the fields of customer service, sales and marketing, project management, telephone skills, management and supervisory skills, leadership, finance skills, legal compliance, interpersonal skills, and personal development; pre-recorded video cassettes featuring information on the improvement of performance in the workplace, in the fields of customer service, sales and marketing, project management, telephone skills, management and supervisory skills, leadership, finance skills, legal compliance, interpersonal skills, and personal development
16
Printed publications, namely, books in the fields of customer service, sales and marketing, project management, telephone skills, management and supervisory skills, leadership, finance skills, legal compliance, interpersonal skills, and personal development; magazines in the fields of customer service, sales and marketing, project management, telephone skills, management and supervisory skills, leadership, finance skills, legal compliance, interpersonal skills, and personal development; and training manuals in the fields of customer service, sales and marketing, project management, telephone skills, management and supervisory skills, leadership, finance skills, legal compliance, interpersonal skills, and personal development
41
Educational services, namely training in the fields of customer service, sales and marketing, project management, telephone skills, management and supervisory skills, leadership, finance skills, legal compliance, interpersonal skills, and personal development
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