18
Casual bags; Waterproof bags; All-purpose carrying bags; Tool bags, empty; Tool bags [empty] for motor cycles
35
Complaint management relating to warranty and post-warranty contracts; Complaint handling services relating to mechanical agricultural tools and hand tools (non-electric), via electronic and online platforms; Management of telephone call centres, for others, including processing of purchase orders, complaints and enquiries; Providing and operating a telephone service (call centre) for users of the internet, mobile telephones or other mobile devices, namely product consultancy (advertising) and/or receiving orders relating to the aforesaid goods and articles; Invoicing and handling complaints (e-commerce) via a telephone service centre (call centre); Business consultancy; Long-term planning and development relating to relationship management by means of incentive schemes and/or loyalty schemes; Management of loyalty programmes, customer incentive programmes and promotion programmes; Online information relating to marketing, loyalty and bonus schemes, discounts, vouchers, cards, certificates, codes, coupons and data carriers that can be loaded with a specific value; Sales promotion, providing an information forum for consumers, for advertising purposes; Distribution of gift certificates, tokens of value, gift vouchers, certificates of value, gift certificates, gift cards, cards of value, discounts, coupons, codes and data carriers that can be loaded with a specific value via mobile phones, other mobile devices and the internet, being loyalty, incentive and promotion scheme services; Organisation of games, competitions, exhibitions, presentations, lotteries and entertainment events for commercial or advertising purposes, including online via a computer network; Marketing services; Business organisation and management; Business investigations; Management and promotion consultancy; Business advice relating to franchising; Office machines and equipment rental; Computer file management; Systemisation of information into computer databases; Arranging sales via the Internet; Providing commercial information directories online; Advertising of goods (demonstration of the benefits of goods for purchase thereof); Advertising campaigns; Dissemination of samples and materials for advertising purposes; Publication of exhibition catalogues, posters, prospectuses, promotional and advertising material; Commercial information, service information (merchant information point); Opinon polling; Business enquiries and marketing research; Cost analyses; Compilation of statistics; Opinion polling, including based on online surveys; Rental (office machines and equipment); Creation of computer databases, the aforesaid service also being provided online
EUIPO