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The Union trademark ASSIST was filed as Word mark on 12/17/2013 at the European Union Intellectual Property Office. The current status of the mark is "Application refused".
| Trademark form | Word mark |
| File reference | 012437141 |
| Application date | December 17, 2013 |
Trademark owner
910 E. Hamilton Avenue, Suite 240
95008 Campbell,
US
95008 Campbell,
US
Trademark representatives
Radlkoferstr. 2
81373 München
DE
goods and services
9
Computer systems and software for automating customer service and sales tasks, and for integrating automated customer service and sales tasks with live agent assistance; computer systems and software for managing customer service and sales interactions delivered to consumers through computing and communications devices, including computers, tablets, phones and kiosks; computer systems and software for automating, managing and analyzing live agent interactions with customers over computer and phone networks; computer systems and software for the classification, navigation, search, retrieval, display and distribution of information in computer databases and over computer networks; computer systems and software for measuring and analyzing customer activity in automated interactions and agent-assisted interactions to predict and understand customer requests, preferences and interests; computer systems and software used to create and administer software for automating customer service and sales tasks
35
Outsourcing services in the field of customer support and analysis in the nature of customer services, telemarketing and computer technical support; back office services, namely, administrative accounting services, business administration consulting, documentation reproduction, documentation copying tasks, records management, documentation indexing for others, accounting, consulting and customer analytics, namely, market analysis, process analytics in the nature of the development and the implementation of strategy plans and management projects; operation of offshore businesses for others for the technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries; predictive customer experience services, namely managing customer sales and service experiences, and measuring, analyzing, and predicting customer satisfaction; contact center services for managing end customer interactions across channels spanning the entire customer lifecycle; customer contact services, namely services for developing, managing, and maintaining enterprise-grade, integrated speech customer contact applications delivered as a universal managed service
38
Telecommunications services, namely, voice and speech recognition for operation by others of a computer through means of voice commands
ID: 11012437141