9
Computer software and computer programs for managing, monitoring and assessing outsourced services; computer software and computer programs for co-ordinating, resolving and responding to customer queries; computer software and computer programs for facilitating adherence to service level agreements; computer software and computer programs for the recordal, storage and systemisation of information relating to outsourced services; computer programs and computer software for use in the running and management of call centers and/or support centers; computer software and computer programs for use in call centers and/or support centers for responding to customer queries; computer software and computer programs for use in telecommunications and for call routing; computer software and computer programs for database management
35
Management and operation of call centers and/or support centers; business consultancy services relating to the management and operation of call centers and/or support centers
41
Education and provision of training relating to the use of the following: computer software and computer programs for managing, monitoring and assessing outsourced services, computer software and computer programs for co-ordinating, resolving and responding to customer queries, computer software and computer programs for facilitating adherence to service level agreements, computer software and computer programs for the recordal, storage and systemisation of information relating to outsourced services, computer programs and computer software for use in the running and management of call centers and/or support centers, computer software and computer programs for use in call centers and/or support centers for responding to customer queries, computer software and computer programs for use in telecommunications and for call routing, computer software and computer programs for database management
42
Computer consultancy services; computer software consultancy services; provision of computer software consultancy services in relation to managing, monitoring and assessing outsourced services; provision of computer consultancy services in relation to computer software and computer programs for co-ordinating, resolving and responding to customer queries; provision of computer consultancy services in relation to computer software and computer programs for facilitating adherence to service level agreements; provision of computer consultancy services in relation to computer programs and computer software for use in the running and management of call centers and/or support centers; provision of computer consultancy services in relation to computer software and computer programs for use in call centers and/or support centers for responding to customer queries; maintenance, repair and installation of computer software for use in call centers and/or support centers; advisory services relating to all the aforementioned; provision of information relating to all the aforementioned services; none of the aforementioned services involving computer programming for drafting technical documentation, namely user manuals, instruction manuals and product catalogues