NICE INCONTACT CXONE

USPTO USPTO 2018 REGISTERED

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Die US-Marke NICE INCONTACT CXONE wurde als Wortmarke am 01.05.2018 beim Amerikanischen Patent- und Markenamt angemeldet.
Sie wurde am 10.12.2019 im Markenregister eingetragen. Der aktuelle Status der Marke ist "REGISTERED".

Markendetails

Markenform Wortmarke
Aktenzeichen 79242926
Registernummer 5929140
Anmeldedatum 01. Mai 2018
Veröffentlichungsdatum 24. September 2019
Eintragungsdatum 10. Dezember 2019

Markeninhaber

P.O.Box 2220 4366248 Raanana

Markenvertreter

Waren und Dienstleistungen

9 Recorded computer software, downloadable computer software and computer applications for use in the fields of employee management, customer experience, and employee and customer support incorporating omnichannel routing, analytics, and artificial intelligence, namely, software for employee performance management; computer software for data gathering, processing and analyzing employee persona, employee engagement and profile building, employee interaction behaviors with customers, employee skills, employee customer satisfaction scores, employee average handle time, employee education, tenure, training, coaching, scheduling, adherence, preferences, goals, evaluation history and past experience for the purpose of improving customer service, experience and satisfaction, improving employee and workforce performance and employee empowerment in the field of employee work performance; computer software for data management, analysis, interpretation and identification of employee performance, employee success modeling, employee behavioral analytics, employee real-time analytics and guidance, employee agent guidance and employee process automation, reporting and decision support in the field of contact center operational efficiency, customer service and experience for the purpose of improving sales and marketing effectiveness, employee work performance, employee empowerment and employee flexibility within the contact/engagement center operation; computer software in the field of audio search and transcription technology, namely, software for collecting, indexing, enabling searching of, and providing analytics relating to recorded media; computer software in the field of audio search and transcription technology, namely, software for embedding phonetic search technology in computer applications
42 Providing temporary use of non-downloadable cloud-based software and providing temporary use of non-downloadable computer software for use in the fields of employee management, customer experience, and employee and customer support incorporating omnichannel routing, analytics, and artificial intelligence, namely, software for employee performance management; Application service provider featuring software for queuing, handling, logging, recording, monitoring, tracking, supervising, managing, routing, disposition and distribution of telephone calls, facsimile transmissions, emails, social media, and web based messages to or from in office or at home employees, contractors, subcontractors, parties, callers or customers for use in the field of customer service, customer support, inside sales, collections, outside sales, and marketing; application service provider featuring software for scheduling, surveying, monitoring, supervising, rating, reviewing managing, forecasting, recording, analyzing and training employees for use in the field of customer service, customer support, inside sales, collections, outside sales, and marketing; application service provider featuring an application software development tool for use in customizing telecommunication service applications, namely, software for queuing, handling, logging, recording, monitoring, tracking, supervising, managing, routing, disposition and distribution of telephone calls, facsimile transmissions, emails, social media, and web based messages to or from in office or at home employees, contractors, subcontractors, parties, callers or customers for use in the field of customer service, customer support, inside sales, collections, outside sales, and marketing; and technical support services, namely, troubleshooting of computer software problems; computer software consultation; providing information relating to computer software maintenance, use and development
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ID: 1379242926