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Communications-centered software as a service encompassing a contact center as a service (CCaaS) and unified communications as a service (UCaaS) for call center and business unified communications, namely, providing online non-downloadable software for calling, conferencing, message transmission, data sharing, and for connecting, operating, and managing networked communications; contact center as a service (CCaaS) services, namely, platform as a service featuring software for providing access to a cloud based omnichannel contact center platform; platform as a service (PaaS) services featuring computer software platforms for call center and business unified communications; software as a service (SaaS) services featuring software for call center, contact center and business unified communications; providing temporary use of non-downloadable software platform for providing users with uniform access to communication applications; providing online non-downloadable software applications that manage voice, video and data communications over a computer network; providing access to virtual hardware, software, and data storage services in a virtual environment, namely, providing virtual computer systems and virtual computer environments through cloud computing; providing computer software design services, technical support services in the nature of troubleshooting of computer software problems, and managing the websites of others, all the foregoing in the fields of communications, local area and wide area networks, data processing centers, and video conferencing networks; consulting in the field of telecommunications technology; scientific and technological engineering services in the fields of telecommunications