16
Paper, cardboard and goods made from these materials, not included in other classes; Printed matter; Bookbinding material; Photographs; Stationery; Adhesives for stationery or household purposes; Artists' materials; Paint brushes; Typewriters and office requisites (except furniture); Instructional and teaching material (except apparatus); Plastic materials for packaging (not included in other classes); Printers' type; Printing blocks; booklets, pamphlets, brochures, books, printed survey answer sheets, and printed awards, in particular in the filed of standards of quality of the services rendered by customer services providers
35
Advertising; Business management; Business administration; Office functions; Consulting and auditing services with respect to quality management and enhancement for customer service providers in particular, customer service centers, call centers, fulfillment organizations, collection agencies, and other customer service provider organizations, acting for themselves; Consulting and auditing services with respect to quality management and enhancement for customer service providers in particular, customer service centers, call centers, fulfillment organizations, collection agencies, and other customer service provider organizations, acting on behalt of others; consulting and auditing services with respect to quality management and enhancement for companies that hire customer service providers, in particular, companies that hire customer service centers, call centers, fulfillment organizations, collection agencies, and other customer service provider organizations
41
Education; Providing of training; Entertainment; Sporting and cultural activities; Training with respect to customer service provider processes to enhance customer satisfaction, product and service quality, support process performance, employee satisfaction and well-being, efficiency, supplier performance, measurement methods, data security, and productivity; training for companies that hire customer service providers with respect to the activities and processes of customer service providers; providing seminars and conducting workshops on customer service provider processes designed to enhance customer satisfaction, product and service quality, support process performance, employee satisfaction and well-being efficiency, supplier performance, measurement methods, data security, and productivity
42
Scientific and technological services and research and design relating thereto; Industrial analysis and research services; Design and development of computer hardware and software; Certification services for entities providing customer services activities on behalf of others, in particular providing technical support/help-line/help-desk management provided by customer services centers, call centers, fulfilment organizations, collection agencies, and other customer service provider organizations; Certification services for entities providing customer services activities on behalf of others, in particular providing inbound order management, order fulfilment management, database management, and order process management provided by customer services centers, call centers, fulfilment organizations, collection agencies, and other customer service provider organizations