9
Pre-recorded video, audio and data recording media; audio and video tapes and cassettes; compact discs; CD-ROMS; DVD ROMS; multimedia; non-printed publications; electronic publications; downloadable electronic publications and documentation provided on-line from a computer database, the Internet or other electronic means or interactive electronic platforms; training guides and manuals in electronic format provided on-line from a computer database, the Internet or other electronic means or interactive electronic platforms; all for the aforesaid relating to the fields of business management and consultancy and retail performance improvement programmes, systems and processes
16
Printed matter; printed publications; instructional and teaching material (except apparatus); questionnaires; pamphlets, periodical, books, newsletters, brochures, magazines, reports, journals, manuals, guides and handbooks; all of the aforesaid relating to the fields of business management and consultancy and retail performance improvement programmes, systems and processes; calendars; stationery; writing and drawing instruments; labels and tags
35
Business consulting, business management consulting, but not including acquisition and merger consultation for business; business performance improvement information, advisory and consultancy services; business project management; information, consultancy, advisory services in relation to retail productivity and retail performance improvement; preparation and implementation of customised or non-customised retail performance improvement programmes, systems and processes; information, consultancy and advisory services in relation to the improvement and development of customer service and customer standards; personnel services; compilation and dissemination of advertising matter; advertising and promotion services relating to retail performance improvement; information relating to all of the aforesaid services provided on-line from a computer database, the Internet or other electronic means or interactive electronic platforms; leadership programs and development; career management; career advice other than training and education advice; advisory, consultancy and information services relating to the aforesaid
41
Training, coaching , education and instructional services; design, preparation and implementation of training, coaching and educational programs, systems and processes; production, rental, hire and distribution of coaching, training and educational materials including but not limited to video films; arranging and conducting courses, seminars, workshops, conferences, lectures, symposiums and classes relating to retail performance improvement; information provided on-line form a computer database, the Internet or other electronic means or interactive electronic platforms; non-downloadable electronic publications; publication of printed matter; publication of printed matter on-line; advisory, consultancy and information services relating to the aforesaid
42
Information provided on-line from a computer database, the Internet or other electronic means or interactive electronic platforms; advisory, consultancy and information relating to the aforesaid