9 Computer telephony integration software; computer and telecommunications software systems and tools used therewith, for controlling, monitoring, analyzing, recording, providing programming, interacting with and responding to voice or electronic information; computer programs for combining and integrating voice and data communications with computer technologies; computer programs for controlling internal and external communications (including voice and data) for a computer system; computer programs for handling and integrating voice and data communications and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response and customized, customer specific applications; and instruction manuals sold therewith.
16 Publications in the fields of computers and telecommunications, integrated telephone and computer systems, and distributed computer systems; printed matter and manuals, all related to computer telephony software and software relating to voice and data communications and the integration thereof with computer technologies.
37 Contracting services, namely configuration and maintenance services, installation, configuration and maintenance services in the field of computer hardware, telephone equipment and telecommunications systems.
41 Employee training in the field of computer software and hardware, telephone equipment and telecommunications systems.
42 On-line and operator customer support services in the fields of computer software and hardware, telephone equipment and telecommunications systems; customised and customer specific computer programming and consultation in the fields of telecommunications and distributed computing; leasing and hosting databases, computer and telecommunications hardware, software and services; computer telephony software design, customization and programming services; installation, configuration and maintenance services in the field of computer software; provision of software.