9 Apparatus to be used by call centres consisting of both a hardware platform (understood to include, among others, computers, communication cards and signal processing cards for telecommunications processing) and of computer software through which sound and images are recorded, transmitted and reproduced via magnetic data-carriers and recording discs, and through which the call management support, automatic call management support and telecommunication processing, namely processing of verbal, electronic and digital communications through local, wide-area and global networks between a supplier and a customer by providing standard telephony features such as call signalling and and voice transmission but also call routing, automatic call distribution, interavtive voice response, call centres funtions, multimedia contact centre funtions and virtual call centre functions. The products cited under class 9 are understood to exclude products relating to historical , mythological or novelistic narratives.
37 Maintenance of telecommunications equipment and hardware.
38 Telecommunications services to be used by call centres, allowing operation of the call centre or communication with the call centre end users through. computer terminals, terminals for consulting databases by means of videotext, telephone, the Internet and fascimile machines; the services listed in class 38 are understood to exclude services relating to historical, mythological or novelistic narratives.
42 Services to be provided to call centres, namely: computer programming for creation or maintenance of call centres; and namely creation and development of telecommunications services on behalf of call centres, which are intended to be used by call centres and allowing operation of the call centre end users; the services listed in class 42 are understood to exclude services relating to historical, mythological or novelistic narratives.