09
Computer software and hardware for use in call center
automation and management; computer software, hardware for
automatic processing, management and routing of inbound and
outbound telephone calls; computer hardware and software for
transmission and routing of voice and data for use with
computer systems, computer telephony, call contact center
operations; computer hardware and software for managing both
inbound and outbound calls in a blended environment in call
contact center operations; computer hardware and software
for managing and controlling call contact center operations;
computer hardware and software for customer relationship
management at call contact centers operations, namely,
managing, monitoring and tracking communications and
transactions, assessing the skills of employees and
management of the allocation of those employees within the
business, statistics reporting, providing marketing
research, placing telephone calls for direct marketing and
for sales campaign management, providing lists of purchasers
interested in purchasing goods and services and managing
those lists, contact management, liability management, risk
management, tracking the amount of business transacted
during a given period of time; hardware for
telecommunications and call center operations.
35
Business management in the field of call contact center
operations and call contact center applications; providing
customer services in the field of telephone call centers for
others; management of call contact centers for others.
37
Installation of computer hardware; maintenance of computer
hardware; installation of computer and telephony networks,
namely, call contact centers; maintenance and repair of
computer networks and telephony networks, namely, call
contact centers.
38
Telecommunications services, namely, consulting services in
the field of customized automated dialing and call contact
center systems; telecommunications services, namely,
providing telephonic call routing services for call center
operations allowing automatic distribution of inbound and
outbound calls; call center telecommunications services in
the nature of providing inbound and outbound teleservices to
others, namely, telephone communications services;
consultation services in the field of call contact center
operations and call contact center applications; providing
consulting services to others in the field of call center
operations.
42
Installation and maintenance of computer software and
hardware; design of computer software and computer systems
for others; integration of computer systems and networks;
computer consultation; consulting services in the field of
customized automated dialing and call contact center
systems; development of computer telephone systems
integrating computer hardware and software for automatic
processing of inbound and outbound telephone calls for
others; computer consulting concerning software and
development and design for others of computer hardware and
software solutions for call center operations; installation
of computer software; maintenance of computer software;
design of computer software and computer systems for others;
integration of computer systems and networks; computer
consultation; computer software engineering.