09
Downloadable cloud-based software for document management,
records management, enterprise content management, digital
content management, and digital business process management;
computer software for document management, records
management, enterprise content management, digital content
management, and digital business process management;
computer software that provides high-level security
functionality to protect sensitive data, networks and
systems; computer software development tools, namely,
software for developing other programs; computer programs
that interface between business application programs and
operating systems on disparate computer systems; computer
software applications for managing, monitoring, optimizing,
organizing, tracking, securing and troubleshooting of
messages, text, images, files, audio, video and audio-visual
content and other data for the facilitation of
communications between two or multiple users via computer
networks, communication networks and the global information
network
35
Business organization consulting; business consulting
services; business administration consulting services;
business consultation in the field of business process
improvement and enterprise architecture development;
providing information in the fields of business innovation
process and business management; business consulting
services relating to the integration of the areas of
business process technology, organizational learning, and
change management; business consulting services and business
strategic planning services in the field of information
management, information technology and data security;
providing consumer product and services advice relating to
the computer software and computer consulting industries;
business administration analysis and business consulting in
the fields of banking, financial services and monetary
affairs, communications and telecommunications, life
sciences and healthcare, computer security, retail,
transportation and travel, government and public sector,
manufacturing, higher education, energy and utilities,
public safety, and courts and judicial systems
42
Scientific and technological services, namely, technology
research and analysis and scientific research, development
and design in the fields of banking, financial services and
monetary affairs, communications and telecommunications,
life sciences and healthcare, computer security, retail,
transportation and travel, government and public sector,
manufacturing, higher education, energy and utilities,
public safety, and courts and judicial systems; industrial
analysis and product quality testing of software
applications and information technology products of others
to assure quality and compliance with industry standards and
best practices; design and development of computer software;
design and development of electronic data security systems;
computer programming for others and computer programming
consultation services; computer consultation in the field of
computer security; data security consultancy; computer
security threat analysis for protecting data; computer
software consulting; computer technical support services,
namely, 24/7 help desk services for information technology
(IT) infrastructure, operating systems, database systems,
and web applications; computer services, namely, remote
management of the information technology (IT) virtual
infrastructure and cloud computing systems, networking,
computer software applications and storage services of
others; technical support services, namely, monitoring
technological functions of global computer network systems
and troubleshooting of computer hardware and software
problems; consulting services in the field of cloud
computing; computer services, namely, cloud hosting provider
services and cloud migration services; consulting services
in the field of design, selection, implementation and use of
computer hardware and software systems for others; providing
temporary use of online non-downloadable computer software
applications for managing, monitoring, optimizing,
organizing, tracking, securing and troubleshooting of
messages, text, images, files, audio, video and audio-visual
content and other data for the facilitation of
communications between two or multiple users via computer
networks, communication networks and the global information
network; software as a service (SaaS) services featuring
software for managing, monitoring, optimizing, organizing,
tracking, securing and troubleshooting of messages, text,
images, files, audio, video and audio-visual content and
other data for the facilitation of communications between
two or multiple users via computer networks, communication
networks and the global information network; providing
temporary use of online non-downloadable computer software
applications for use as an application programming interface
(API) for communications software facilitating voice over
internet protocol (VoIP) calls, phone calls, video calls,
text messages, instant message and online social networking
services; providing temporary use of non-downloadable
software for accessing business analytics reports and
business data analysis in the field of information
technology, namely, computers, computer hardware, computer
networks, and computer software; providing temporary use of
non-downloadable software for computer system and
application development, deployment and management to
improve the security, stability and operation of information
technology systems, namely, computers, computer hardware,
computer networks, and computer software systems; software
as a service (SaaS) services delivered on-demand and via
cloud-based and cloud-hosted offerings, featuring software
for indexing, searching, and monitoring third party client
data from any application, server, or network device;
providing temporary use of non-downloadable cloud-based
software for document management, records management,
enterprise content management, digital content management,
and digital business process management; technical support
services, namely, monitoring global computer network
systems; technical support services, namely, troubleshooting
in the nature of diagnosing of computer hardware and
software problems