09
Software for customer relations management; CRM (customer
relationship management) software; relationship and process
management software; software for sales, contact centers and
marketing; process simplification software; resource
organization software; proximity monitoring software;
multi-channel software for call centers, contact centers and
service centers; software for customer communication, 360°
customer view, workflow optimization, reporting,
rationalization, connectivity; software for configuring and
managing electric meters; software for managing clinical
trials in the pharmaceutical sector; sector-specific
software, including CRM (customer relationship management)
software, sales and after-sales service; CRM (customer
relationship management) software for retail, retail banking
and postal counters; scout framework-based software; point
of sale software; customized software
41
Training in the field of computer software development;
in-company training; training in the field of data
processing; training and education services in the field of
software development using the Eclipse Scout framework;
preparing, conducting and organizing workshops (training);
training and education services; training and education
services for administrators; training in the use of
software; organizing and holding symposiums, congresses;
organizing, holding and conducting seminars, workshops and
congresses; multimedia publishing of printed matter,
magazines, newsletters, reviews, guides and electronic
publications; providing non-downloadable electronic
publications online
42
Development (further) of control software for electricity
meters; software development (open source frameworks);
rental and maintenance of computer software; providing
software (software as a service, SaaS); installation,
maintenance, updating, upgrading of computer software;
computer software consulting; server hosting; hosting of
databases; software as a service (SaaS) hosting; software as
a service (SaaS) hosting; software development; developing
customer relationship management (CRM) software,
relationship and process management software, sales, contact
center and marketing software, process simplification
software, resource organization software, client proximity
monitoring software, multi-channel and cross-channel
software for call centers, contact centers and service
centers, point of sale software; Design, development and
maintenance of computer programs and software; providing
information in the field of computer software; providing
information in the field of CRM (customer relationship
management) software, relationship and process management
software
45
Computer software licensing; licensing of CRM (customer
relationship management) software, relationship and process
management software, sales, contact center and marketing
software, process simplification software, resource
organization software, client proximity monitoring software,
multi-channel and cross-channel software for call centers,
contact centers and service centers