09
Apparatus and instruments for recording, transmitting,
reproducing or processing sound, images or data; recorded
and downloadable media, computer software, blank digital or
analogue recording and storage media; computers and computer
peripheral devices; electronic and digital publications,
downloadable or recorded on media; aforesaid goods
particularly in relation to the management, recruitment,
selection and placement of staff as well as in relation to
customer contact; aforesaid goods not in relation to the
settlement of complaints and claims of consumers and other
organisations or agencies in the travel industry
35
Placement of staff; executive placement services; temporary
personnel services; placement of permanent personnel; job
and personnel placement; employment agency services;
recruitment agency services; personnel recruitment agency
services; executive search and selection services; selection
of executive personnel; business project management;
consultancy services relating to the management of telephone
call centers; management of telephone call centers for
others; telephone answering; telephone answering [for
others]; telephone answering for unavailable subscribers;
telephone answering and message handling services; providing
marketing consulting in the field of social media; providing
business information in the field of social media; personnel
recruitment advertising; business administration and office
functions in relation to the aforesaid services; aforesaid
services not in relation to the settlement of complaints and
claims of consumers and other organisations or agencies in
the travel industry; telephone exchange services
37
Installation, repair and maintenance of telephone call
centers
38
Telecommunications services; telephone communication
services provided for hotlines and call centers; automatic
telephone answering services; telecommunications by e-mail;
electronic mail and mailbox services; transmission of
electronic mail; data communication by electronic mail
41
Courses (training -) relating to customer services; courses
(training -) relating to finance; providing of training;
tuition in management; business training services; provision
of training courses; training relating to sales; coaching;
sales personnel training services; personnel training;
training services relating to computer systems; training;
aforesaid services not in relation to the settlement of
complaints and claims of consumers and other organisations
or agencies in the travel industry
42
Design and development of computer hardware and software;
software as a service [SaaS]; platform as a service [PaaS];
aforesaid services not in relation to the settlement of
complaints and claims of consumers and other organisations
or agencies in the travel industry