35
Telephone call services, namely, logging in the nature of
tracking and monitoring call volume to and for customer
services and customer support agents for business purposes,
and supervising telephone calls, namely, providing business
supervision in the field of customer service
38
Communications services in the nature of video broadcasting
services over the Internet or other communications network
featuring the uploaded, posted and tagged videos of others
wherein users have the ability to share videos or
screenshots in real-time; computer telephony services and
providing chat lines utilizing the internet via computer and
communications networks including via software applications,
computer websites, and toll-free telephone numbers by
utilizing a holistic customer interaction platform; call
recording services; telephone call routing services, namely,
queuing, routing, transferring, conferencing, and recording
calls to and for customer service and customer support
agents; providing voice chat services; unified
communications as a service (UCaaS), namely, providing
communications services in the nature of instant messaging
services; electronic and digital voice transmission,
electronic and digital data transmission, audio and video
calling services, namely, telephone communications and video
telephone services, conferencing services, namely, web
conferencing services and providing telephone conferencing
services, and video chat in the nature of video conferencing
services
42
Software as a service (saas) featuring software for use in
managing call centers and contact centers, database
management, for service desk management; software as a
service (saas) featuring software for contact center
interaction management; software as a service (saas)
featuring software for call center interaction management;
customization and implementation of computer software for
contact center management; providing online non-downloadable
cloud computing software for contact center data management;
software as a service (saas) featuring software for contact
center interaction management; providing online
non-downloadable customer interaction software that
facilitates the customer communications experience; software
as a service (saas) featuring software that enables voice
and chat communications via computer and communications
networks including via software applications, computer
websites, and via toll-free telephone numbers by utilizing a
holistic customer interaction platform; software as a
service (saas) featuring software for providing customer
service and customer support, namely, for use in customer
relationship management (crm); software as a service (saas)
featuring software for managing and tracking customer
service agent performance and workflow; software as a
service (saas) featuring software for queuing, routing,
transferring, conferencing, recording, logging, monitoring
and supervising communications with customer service and
customer support agents; software as a service (saas) for
managing an omnichannel communications customer experience,
namely, software for management of customer communication
experiences; platform as a service (paas) featuring computer
software platforms for call center and contact center
interaction management