09
Downloadable mobile applications for businesses and other
commercial entities to monitor and manage their business
reputations and online presence, by capturing and sharing
customer feedback and reviews on websites and social media
services
35
Collection of market research information, namely,
monitoring of third party websites to capture content
regarding business operations, employee and team
interactions and performance, lead generation and lead
generation metrics, customer and potential customer
interactions, customer reviews and feedback requests, and
vendor interactions for others; compilation and
systemization of data into computer databases; business
assistance services, namely, design of business operation
metrics, employee and team interaction metrics, employee and
team performance metrics, lead generation and lead
generation metrics, design of business plans for customer
and potential customer interactions, customer reviews and
feedback requests, and vendor interactions for others;
collection of market research information, namely,
administration and tracking of business operation metrics,
employee and team interaction metrics, employee and team
performance metrics, lead generation and lead generation
metrics, customer and potential customer interactions,
customer reviews and feedback, and vendor interactions for
others; monitoring of third party sites to capture content
regarding customer reviews and feedback for business
purposes; design of customer feedback requests for business
purposes; administration and tracking of customer reviews
and feedback for business purposes
41
Providing on-line non-downloadable articles in the fields of
business operation metrics, employee and team interaction
metrics, employee and team performance metrics, lead
generation and lead generation metrics, customer and
potential customer interactions, customer reviews and
feedback, and vendor interactions; providing seminars in the
fields of business operation metrics, employee and team
interaction metrics, employee and team performance metrics,
lead generation and lead generation metrics, customer and
potential customer interactions, customer reviews and
feedback, and vendor interactions; providing recognition
services by way of awards, namely, providing recognition and
incentives by the way of awards to demonstrate excellence in
the fields of business operation metrics, employee and team
interaction metrics, employee and team performance metrics,
lead generation and lead generation metrics, customer and
potential customer interactions, customer reviews and
feedback, and vendor interactions
42
Software as a service (SaaS) services featuring software for
lead generation, receiving customer feedback, customer
requests and reviews, creating custom survey questions,
analyzing customer reviews, identifying high and low
employee performers, incentivizing employees to collect
feedback, comparing clients to competitors online, viewing
historical customer review data, billing and collecting
payments, software as a service (SaaS) services featuring
software for monitoring online listing sites; software as a
service (SaaS) services featuring software for data
analytics of business operations data, employee and team
interaction data, employee and team performance data, lead
generation data, customer and potential customer interaction
data, customer reviews and feedback, and vendor interaction
data; software as a service (SAAS) services, namely, hosting
software for use by others for use in database management,
and for compiling business operations data, employee and
team interaction data, employee and team performance data,
lead generation data, customer and potential customer
interaction data, customer reviews and feedback, and vendor
interaction data in said database; software as a service
(SaaS) services featuring software for retrieving, tracking,
analyzing, testing, and measuring business operations data,
employee and team interaction data, employee and team
performance data, lead generation data, customer and
potential customer interaction data, customer reviews and
feedback, and vendor interaction data; software as a service
(SAAS) services, namely, hosting software for use by others
for use in planning, personalizing, optimizing, monitoring,
analyzing and measuring business operations data, employee
and team interaction data, employee and team performance
data, lead generation data, customer and potential customer
interaction data, customer reviews and feedback, and vendor
interaction data; providing temporary use of
non-downloadable computer software for analyzing business
operations data accessed via the internet in the field of
business operations analytics
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